Roto-Rooter Plumbing & Drain

My appointment was set at 8AM-10AM. Received a text saying tech was on his way at 08:24. He did not show up until 11:00 AM. My time is as valuable as anyone else’s. Cancelled appointment and sent him on his way. I am not doing business with a company that cannot keep appointments. No reasonable explanation given as to why it took 21/2 hours to get to my home.

We had our 1,000 gallon septic tank pumped and the filter cleaned. They were able to come next day. The timing was great. It was a little more than I was hoping to pay at $575, but I guess prices have risen with inflation. The workers that came were very kind, professional, and efficient. They called to give a 30 minute lead time. The job only took about 30 minutes.

Prompt response time--just under 90 minutes from my call. Paul was very professional, replaced the guts of my shower faucet, which resolved the water gushing from the spigot (for almost 12 hours!). Very pleased with the service. Would definitely call on them again!

Hands down the team that came to our rescue did a fantastic job. What we thought was something simple became quite an ordeal but we could not have asked for a more professional group of guys that aided in fixing our problem. They went above and beyond everything that they could possibly do to fix unforeseen issues. From the moment the first guy showed up until the last guy left the following day it was nothing but a good experience considering that they had to be called in the first place lol. All of the gentleman that entered my home very kind family friendly and hard-working. I appreciate their customer service beyond measure! Thanks guys!

We have a historic home and were having problems with the kitchen sink backing up. The technician arrived as promised and determined that we would have to replace all the plumbing in the kitchen. He arrived promptly the next morning and had us fixed up by noon. The technicians were extremely courteous, friendly, knowledgeable and professional. They explained the cost involved and we though it was fair and reasonable. I will definitely use them again for any future plumbing needs!

I had a toilet that would not flush. Scheduling was fast. Shane B. showed up in about 30 minutes. He was very nice and helpful. He listened to my problem and troubleshot the problem in about 5 minutes. He cleaned the filter in our septic tank and even put the grass back where he dug in perfect condition. He is a great plumber to have on your team!

The Roto-Rooter guys were great, came out on Sunday night to get the place semi-livable again by clearing a blockage in the sewer line. I would give you a five guys but your investigation of the drain system in this house revealed some rather disturbing issues that will require extensive repair. (just kidding on the rating I went back up and gave you a five) These guys got out here as soon as they could, got us stabilized and provided some very good information I may need in the near future when it comes to who pays for most of what needs to be done to make things right. We were there 9th call that day and they had to go back another 20 miles to another call when they left here at around 6:30pm.

I called the Athens office yesterday which was Mother's Day on a Sunday. They were so very friendly and said a technician would call me soon. Within 5 minutes, he called and we told him our problem. He asked us what we wanted and said, let me go empty the tank and I will be right out. But we told him no rush and it could wait til in the morning. First thing Monday morning, I got the call to see if they could come out. I said yes you can. So I called Kerry and set the time up. At 9:30 Jarron and his team was out here. They were so professional and friendly and told me exactly what needed to be done. When there were extra things that needed to be done, they knocked on the door and told me and asked me if I wanted it done. They recommended things to me and talked to me like we were good friends for years. They were honest and professional. I would highly recommend this company and this group of men to anyone. Hope you all have a blessed day and may God bless you all.