Eagle Service Company
Review Summary
- Positive: Excellent service, knowledgeable and efficient technicians (Kyle, David, Ryan, Dexter, Brian), promptness, attention to detail, good communication, and reliable repairs. Technicians are praised for honesty and helpfulness.
- Negative: Poor customer service from the front desk, unwillingness to pull permits for work, and failure to provide an estimate after charging a fee.
Reviews
View All on Google4.8
(82 reviews)
Mahsa Zarjou
We had an excellent experience with the entire team! Kyle, who replaced our tankless water heater, arrived promptly, worked efficiently, and completed the job ahead of schedule without compromising on quality. He was professional, knowledgeable, and took the time to explain the details. I’m impressed with their attention to detail and would highly recommend their services to anyone needing fast and reliable service at reasonable cost
C C
Charged $59 to come out and do an estimate and never provided the estimate. I wanted to have all the plumbing replaced and I wanted the work permitted, we had just purchased the house from an investor and wanted to make sure nothing was overlooked. They did not want to pull permits to do the work so they never even provided the estimate and management refused to take my calls to explain why or provide a refund. They just took my money and avoided my calls. I ended up having to dispute the charge with my bank which took a months for them to investigate. Not a trust worthy company at all. NO HOME OWNER WANTS NON-PERMITTED WORK DONE ON THEIR HOME! I wouldn’t deal with this company unless you make them pull permits and pay them only once work is done.
Mia Porter
I had a fantastic experience working with the Technician David from Eagle Service. He was extremely knowledgeable, answered all of my questions about the issue with my furnace, and repaired it quickly. I really appreciate it!!! He is a Rock Star in my book. Great representative for Eagle.
Robert Raiford
Great service! From the first telephone call for help, everything went well. The technician,, Ryan , arrived as scheduled, carefully inspected the site and made a decision to solve the pipe leak which was previously repaired by another company. As it turns out, the previous repair was flawed. Ryan’s 20 years of experience and his communication skill helped me understand the fix. It was now correctly repaired. Ryan’s support with the staff at Eagle not only phoned early on to confirm, sent a text that he was on the way with a map of his route. Customer service I should rate at 5 stars.
Nicky Hobbs
Eagle Service Company was dispatched to our home to find an exterior leak and restore our water service. Their people were very courteous and diligent. They located the source of my leak, evaluated the best way to restore my service and completely repaired everything. The best thing I like about Eagle is they take ownership. I knew they were going to be with me from start to finish to make sure I was happy and extremely satisfied, which I am. Very well done! They get my highest recommendation.
Maisie Ashford
WORST CUSTOMER SERVICE! The front desk is VERY RUDE. She hang up the call on me TWICE ALREADY while I was talking. I don't believe it is just simply a disconnection when this front desk hang up the call on me twice ON DIFFERENT DAYS.
David Johnson
Best experience I've had with a plumbing call. Dexter was honest, quick, straightforward, and helpful. On time and even called 30 min before the appointment.
Sheila Martin
Recommend these people. Mr Brian was very honest and fixed my plumbing problem with my tub in no time I will call in the future if I need a plumber again 😀