Plumber Near Me

Freedom Heating & Cooling

📍 2881 Shannon Oxmoor Rd, Birmingham, AL 35211 📞 (205) 749-0444 🌐 Website
4.7 (2780 reviews)
Open 24 hours
HVAC contractor
Air conditioning contractor
Heating contractor
Plumber

Review Summary

Freedom Heating & Cooling receives mixed reviews. Positive feedback highlights knowledgeable, professional, and courteous technicians who diagnose and resolve issues quickly, often offering same-day service. Specific technicians like Cole Houschouer, Matthew, and Jesse are praised. However, negative reviews cite issues with misdiagnosis, unnecessary repairs, poor workmanship, and unresponsive management, leading to unresolved problems, water damage, and difficulty scheduling service. Some customers experienced high costs and ultimately sought repairs elsewhere.

Freedom Heating & Cooling thumbnail

4.7

(2780 reviews)

5 ★90%
4 ★3%
3 ★1%
2 ★1%
1 ★5%

Justin Welch

I've had several encounters with them on my property for services I needed and they all been different technicians but I would give each technician five-star rating. They were knowledgeable and were willing to share their knowledge and explain what was going on and show you what was going on on top of that service was well worth the expense. Every problem I've had they've been able to find a solution quick and no more problems with anything they repaired.

Briana Ostolaza

November 18, 2024

Cole Houschouer was our plumbing technician who came out to make repairs to our hot water heater/furnace venting. He was thorough/precise with the job and cleaned up after the work was done. I am very thankful he was the technician called out to do the job. I feel confident the issue was resolved. Thank you!

Heather Smith

Matthew is excellent! Service was outstanding…honest, thorough and spot on. Resolution even more outstanding! I would recommend Matthew and Freedom to everyone. Thank you so much for being dedicated to the people you serve and the service you provide.

Erica Wadlington

I called because of a burning smell coming from my vents. Freedom not only came out the same day but they were very professional and fixed the problem in no time. I was very thankful because it would have been a miserable night without heat due to wind and cold temperatures.

Shad Molck

1/31/25, Jesse came to my house today because my system stopped working and I could not be happier with his work and professionalism. He made sure to tell me what I needed and why, and completed the work fast. He also helped me get a service appointment set up. Jesse is a 5 star guy for sure! Still love working with Freedom heating and cooling, they have the nicest techs in the business!

Emile Hughes

December 10, 2024

Took months to diagnose a faulty air conditioner, making multiple unnecessary repairs before replacing the unit. When they replaced, they seated the condensate drain outside the existing drain line (see photos), resulting in a slow leak causing water damage and mildew in the lower level. Management was unresponsive. I’m sure they have some good techs, but they have plenty of amateur ones and management is obviously overwhelmed as they don’t return calls. Call another company.

Dean Elliott

Our technician Luke Vaughters was very professional and courteous. He evaluated our problems in detail and thoroughly. All communication has been excellent. We were initially impressed with the promptness of service and previously recommended this business. Update: Unfortunately, we are unable to schedule the repair service after paying $600.00 for line leak detection. We cannot get a return call to schedule service, and today, no one answers the phone, but I did leave another message. We've been waiting several weeks so far... Our water leak continues. If we continue to be unable to contact anyone to schedule service, we will have to look for another plumbing service. As it turned out the $600.00 leak detection service failed and we paid another firm to do our repairs. The rate was 75% less than what these guys quoted.

Shirley Jones

Your service man did a very good job He came in with IDing himself. Very courteous. Went right to work Found the problem quickly, fixed it and on his way Very good service. Mr. Jesse did a fine job. Very courteous explained the problem and left his personal phone number in case I have problems. Both the men you sent have done a fine a great job. This was definitely a hidden problem. I have filled out several of these and Jesse was back today. Compliments are the same dedicated comes odors his job and leaves