Hemphill Services

I want to thank Mark for coming right away on a Saturday morning to fix our air conditioning unit. He fixed the problem with five star customer service. These are the people to call for your air conditioning and heating needs. They called me back immediately and kept me updated with texts. Kudos to this company.!

Called them out to fix a hot water heater. I gave them the error code and serial number but they still showed up and charged 155 dollars to diagnose the problem. Drew and Taylor told my wife it would be 550 dollars in labor to fix and there was more broken then I thought. Also they said the parts wouldn’t get in for 5 days…. I bought the part I originally told them needed replacement that night and fixed it in 45 minutes. They do not seem honest or reliable.

Usually services are pretty good with plumbing, but I have just experienced the most troubling service from this company for their AC services. I am out $1900 and my upstairs AC still isn't working!! I experienced an ongoing ordeal for over 4-5 weeks! I just wanted to make it known. So very disappointed... I had to call someone else to assist me. Please try another company if you have even somewhat of what they consider "an older unit!"

We’ve used them for years. Just had them completely gut and replace my entire system…including water heater. Of course a task like this isn’t cheap, but that’s not what it’s about for us. When we are going to spend that kind of money, we are more concerned about getting it done right. There is never any concern that they’re going to gouge us. They tell us what’s wrong and are honest about the cost to fix it. I have full confidence that the people they send to our home know what they’re doing.

Our AC went out and we called multiple people to try to come fix it same day. We called Hemphill around 10-am and they said they could be there around 2-3pm but that it would be time and a half since it was a Sunday. No problem. Search over. We were more than willing to pay extra. 3pm comes and goes. At 4:30 we called again and the dispatcher said they would get someone else out. The manager called and said the technician had hurt his foot on a previous job and that he (the manager) forgot to call us. We are super understanding people so said it was no problem and he said he would call and get someone else out to us asap tonight and that he would call he soon. It's 8pm and no call and no fixed AC. We have a one year old and three year old and the heat is unbearable. We also had to miss our niece's baby dedication that started at 2pm because that's when we were originally quoted time wise. We've been waiting all day. Could have called and gotten someone else. Could have went to our niece's baby dedication. Could have gotten a hotel for the night. But the communication was not there and for that we are extremely disappointed and frustrated. Had the communication been there we would have been understanding and accepting.

Hemphill Services was extremely quick to fix our unit that was having cooling issues. Andrew and Drew were true professionals that displayed exceptional customer service throughout the repair. Both representatives were timely, responsive to phone calls and trustworthy. I highly recommend Hemphill Services for any of your heating and cooling needs.

Had a wonderful experience! Everyone was professional, friendly, responsive and efficient. They worked really hard to figure out what was going on with our gas line and hooked up our new gas logs for us. We will definitely use Hemphill again. We tried to work with a chimney service in town and had a weeks long nightmare of a time getting them to call us back, schedule etc.. Not the case with these folks. Definitely recommend them!

First time needing some help with plumbing in our house. I called the company and the phone and it was instantly answered politely and enthusiastically. Our only shower wouldn’t drain. He said they could get out by 3pm. I mean, I’m asking for same day service and that’s generally unrealistic to expect. I explained that we had an entire day planned with my grandma, who’s in her 90’s, Mom, Dad, brother… the whole family. But I was needing to leave wayyy before 3. That I understood and have to keep calling around. The gentleman on the phone had me hold on a second, came back on, and told me someone would be there within the hour. Their service man was here in 30 minutes, if that! He got the shower draining quickly! He was very nice to my pups who have to meet everyone, which was just really what doing business with people is about! He knew exactly what to do and had it draining within minutes. Cleaned up and headed out. It saved our family day together. My shower draining is amazing. But us NOT missing the chance to be with family today is priceless. 100/10 Thanks you all so much! -TR