Wilbur's Air Conditioning, Heating & Plumbing
Review Summary
Wilbur's Air Conditioning, Heating & Plumbing receives consistently positive reviews. Key strengths include:
- Excellent Customer Service: Praised for good communication, honesty, professionalism, attentiveness, kindness, and respectfulness. Technicians are knowledgeable, answer questions, and address concerns.
- High-Quality Workmanship: Customers are impressed with the craftsmanship, thoroughness, and efficiency of the work. They provide cleanup and walk-throughs.
- Prompt and Reliable: They respond quickly to calls, even for emergency situations.
- Positive Technician Experiences: Specific technicians like Jake, Jordan, John, Jason, Clay, Jackson, and Dale are highly praised for their skills and customer interactions.
- Long-Term Reputation: Wilbur's has a history of providing good service, even offering payment plans when needed.
- Overall Recommendation: Customers highly recommend Wilbur's and state they will continue to use their services.
Reviews
View All on Google4.8
(980 reviews)
Jaymo Biggety
December 5, 2024
My best contractor. Good communication, great craftsmanship, cleanup, walk-through of every line item, explanation of everything and made sure all questions were answered. Of a dozen contractors at my new house, they were the best.
Dabney Dye
I called these guys out for an estimate on some ductwork repairs. I was very impressed at their honesty, professionalism, promptness and the way that my concerns were handled with these guys Jake, Jordan and John were amazing. They were very knowledgeable, and did not try to charge me for things that I didn't need. I look forward to doing business with them. I highly recommend them ! 10/ 10.
Shana Hughes
July 2, 2024
Jason was excellent. He was able to quickly diagnose and fix an external water leak in one afternoon. You can’t even tell they dug up my front bushes. He also found another issue that I was not even aware of took care of it while he was here. I have used Wilburs several times and they will continue to be my go to moving forward.
Julie Neville
I discovered a significant leak under the house Sunday morning. I contacted several 24/7 plumbers, with no response. So, I had to take off work today in hopes of getting it looked at. Found Wilbur's on BBB website and contacted Wilbur's @ 8 am and spoke with Helen. She was very friendly. They were able to send someone out same day, so I looked no further. I was sent a text message with a picture of the technician (love this). The technicians, Clay and Jackson, were respectful, honest, and efficient. I definitely will be recommending Wilbur's 🐷 🥶🥵🚽 Thank You 😍
SallyC
Exceptional Service from an Outstanding Company and Technician! I recently had the pleasure of working with Dale and Wilbur's, and I cannot express enough how impressed I am with the service! From the very beginning, communication was top-notch. I was kept informed every step of the way, ensuring I knew what to expect and when to expect it. Dale tackled this water heater challenge with professionalism and attention to detail. Not only did he follow through on everything he promised, but he also took the time to answer all my questions and address any concerns I had. It's rare to find someone who combines technical plumbing expertise with such excellent customer service. I highly recommend Dale and The Wilbur's Air Conditioning, Heating and Plumbing Team!
Cynthia Kellum
February 21, 2025