Drain Go Plumbing

My home warranty American Home Shield sent Drain Go out for my repairs. As a first time homeowner I was unsure what to expect. Drain Go sent ELBERT. Elbert was absolutely amazing! Very helpful and informative. He provided excellent high quality service. He completed the job in less than 40 minutes. He needs a raise! I am very pleased with Drain Go

I had a terrible experience with Drain Go, who was dispatched by my home warranty company, AHS, to check on my hot water heater. They arrived quickly, confirmed that my heater needed replacement, and said it would be covered under my warranty, including labor. However, they claimed I needed an $800 modification to bring the system up to code, which included adding an expansion tank and a drip pan. After getting a second opinion from a different company, I found out that the parts for these modifications only cost around $45, and the labor would have only been $350. Additionally, Drain Go didn’t make any effort to stop the water leak and insisted I let it continue because of single lines in the home. They also recommended a friend company, DEC, to check for water damage, which felt suspicious. Thankfully, my husband stopped the leak, and we realized that Drain Go was not only overcharging but also trying to help their friend’s Company DEC, make money off potential water damage claims. This company clearly tried to take advantage of the situation, and I would not recommend them. Yes had we let the water continue to leak and exit the floor through the dryer vent-- and waited a week for DrainGo -,definitely would have needed DEC- but praise the Lord my husband figured out what to do for us to at least have water workout allowing the leaking hot water heater to continue! And thanks to Mr Plumber for fixing the problem less than 24 hours and saving us money even less than the out of pocket costs for using the home warranty!

Terrible plumbing service. I have had 2 different appointments with this company. First time, guy supposedly quit. Second time, showed up for estimate. Was to return Friday on the same week for a simple installation. No call no show!! I had to reach out to the company. Excuses is all I received. I have to work and took off for this appointment. Most people have to work. I don’t have times for games with unprofessional companies. I would NOT use this company!!

True professionals! Elbert and Shea were able to come out and not only replace a twenty year old tank, but relocate it to a much better location. This will allow us to maximize our laundry room to add some pantry shelves. Great job guys!

I really was pleased with the 2 gentlemen that came to our house this morning. I am terrible with names, look on my receipt, I'm sure you can find out their names. They both meet and played with our dogs. Which was extremely nice. Then they were happy to leave them alone and to go play in the yard. Our hot water heater had went out. They changed out the thermostat and both heating elements. They were both very respectful and a joy to have fixing our problem. Thank you so much. The world needs more people like them. Merry Christmas and Happy New Year, Debi and Vanessa

The guys were great. They fixed the problem I had quickly and then gave me a tip on cleaning my shower head. All is good. Every time I’ve needed to call them out every one has been so helpful, kind and friendly. I recommend them to everyone who needs a plumber.

My Home Warranty company sent Drain Go out. Since I didn't choose them, I didn't know what to expect. I am happy to report that Drain Go was great! Service was quick (claim sent in Friday afternoon, service Monday afternoon). Elbert was very nice and did a great job fixing our issue! I would definitely use them again.

I just had them here for a second time on a different problem. Service was good and the giys were nice. Another 5 star. Once I got the parts from the manufacturer that Elbert helped me with Elbert came and installed the parts. Everything is working fine. Very pleased. Elbert was very helpful and thorough. He even helped with the manufacturer who made the parts to get what I need from them through warranty.