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Latta Plumbing Service

📍 333 Decatur Hwy, Gardendale, AL 35071 📞 (205) 631-6445 🌐 Website
4.5 (109 reviews)
Closed ⋅ Opens 7 AM
Plumber

Review Summary

Latta Plumbing Service experiences vary. Positive reviews highlight Jesse's friendliness, honesty, efficiency, and good explanations, with reasonable pricing. Some customers praise the expertise of Rex, Scott, and Hunter for handling major leaks. Negative reviews cite missed appointments, poor communication, high quotes, and unprofessional behavior from some employees.

Latta Plumbing Service thumbnail

4.5

(109 reviews)

5 ★83%
4 ★4%
3 ★3%
2 ★2%
1 ★8%

Andrew Washington

Jesse was super friendly, honest, and efficient. Explained things well as he went and was easy to talk to. Great customer service skills in addition to his plumbing skills.

Lisa Norris

Do Not Use Latta Plumbing!!! Our appt was at 11:00, no one showed or called...Called office around 1:00 and said someone was on their way....Finally after 3:00 they showed up...Quoted $1500.00 to hook up 2 bathroom sinks and kitchen sink from wall to sink. Called Singletary Plumbing, quoted over the phone for same work to be done $750.00. Was completed next day for half the price of Latta with excellent installation and customer service....Alexis Latta, maybe you need to speak to your employees because that is not what happened. First of all my husband came by the office and gave our address and info. He was told by a young lady that must have been new that they would be at the house at 11:00. He never received a phone call from anyone, they just showed up. The first guy that came in was very friendly but the other guy that came in seemed to be upset or angry. My husband asked if he had a problem. Please do not try and tell me what happened when I know what happened. It was simply poor customer service and over priced quote. Maybe instead of trying to school me, you should train your employees properly.

Cindy Jones

I highly recommend Rex, Scott, and Hunter from Latta plumbing! Their expertise in handling major water leaks is unparalleled, and their dedication to going beyond the necessary truly sets them apart. Not only have they efficiently repaired two significant water leaks for me, but they also treated me like family throughout the process. Their commitment to ensuring the repair sites are restored impeccaably showcases their exceptional service. It is rare these days to find such devotion to customers.

Jan Hendricks - Fuller

Jessie was a great help to me today! I had plumbing issues at my rental home. I had another company work on this very same problem 2 months ago so needless to say I was not happy to find the same problem. Jessie was kind and patient and he explained everything to me and took his time to complete the job. Latta was GREAT!

Alex Goldsmith

Jesse Anderson, a Service Technician, was great. I wasn’t sure where my leak was coming from or the extent of the leak. Jesse could have told me anything and I wouldn’t have known the difference. He explained that it was a very minor issue and repaired it quickly and very inexpensively. I am grateful and can’t recommend Latta and Jesse highly enough.

Adam Gooch

Fantastic experience with Latta Plumbing! From the first call they were extremely helpful and got someone out almost immediately. The service technician Jesse did a great job explaining the problem and got everything resolved quickly!

Aliandra Clark

Jesse Anderson was amazing and kind! Very realistic pricing and gave us good advice. As young college kids we felt supported and listened to. We got their number from a family member and we don't regret it!

Jay Lankford

Absolutely fantastic experiences with Latta Plumbing! After working on the same commercial jobsites as Latta in the past, their professionalism and dedication to superior quality led me to use their services in our own home and have been completely satisfied!