1-Tom-Plumber
Review Summary
- Positive experiences: Customers consistently report satisfaction with 1-Tom-Plumber's service.
- Key strengths:
- Promptness/Timeliness: Technicians arrive quickly and are responsive.
- Professionalism/Politeness: Technicians are described as professional, polite, and helpful.
- Expertise: Technicians diagnose and fix problems efficiently.
- Fair Pricing: Customers mention competitive or better pricing.
- Communication: Technicians keep customers informed.
- Common services: Water heater replacement/repair, pipe repair, faucet replacement, shower panel installation.
- Recommendations: Customers express intent to use the company again and recommend it to others.
- Specific Technicians praised: Jacob, Louis, Joseph, Austin.

Reviews
View All on Google4.9
(365 reviews)
Erin Atkinson-Ritchey
February 4, 2025
My water heater started leaking from the top, so I called 1-Tom-Plumber. Jacob showed up in a couple hours to assess what was going on. Despite the small area and a washer in the way, he worked on it to try to fix it. The water heater ended up needing to be replaced after it's long 17 year life, because it was something that couldn't be fixed. Jacob gave me a fair and competitive price for replacement. He was very helpful and polite. We just got it replaced and couldn't be happier to have hot water again. Thank you 1-Tom-Plumber for an excellent job and to Jacob for your hard work. You have new customers for life.
John Wilcox
Louis came promptly to my house and quickly diagnosed the leaking water issue. He was polite, professional and expertly repaired the pipe within minutes. I was very impressed and happy that I have found reliable, professional and reasonably priced service. You are now my permanent go-to plumber. Easiest referral I would every give is 1-Tom-Plumber !!!
lorronica richardson
We used this plumbing service and we're completely satisfied. I felt like they were so fast to fix our water spigots issues. The technician, Joseph was very professional and polite. We will definitely be using this company in the future. Pricing was better than the first company. I really appreciate your service.
Mike Dahl
February 6, 2025
Joesph did a wonderful job installing the correct plumbing parts for our new shower panel. No leaks, no drips, more pressure. Highly recommend 1Tom Plumber for future projects.
MALARIE HOLLAND
September 4, 2024
I highly recommend 1-Tom-Plumber! Ask for Austin! He completed a hot water heater replacement. I couldn't help but reach again. Austin is so knowledgable and will keep you informed throughout the process. 10/10 always. Thank you!
Paul Richardson
Joseph Allen provided us with excellent and very timely service today. We are preparing the home for inspection and needed a couple water faucets replaced. His work was amazing and very tidy. We certainly recommend Joseph for any plumbing needs. Thank you for great service!
InĂȘs pinto
We had a great experience with the plumbing service at Heritage Animal Clinic. The team was professional, thorough, and took care to ensure everything was in perfect working order. They were respectful of our space and made sure the job was done right. Excellent customer service from start to finishâhighly recommend for anyone needing reliable plumbing work!
Zach
Incredible service. I wanna extend a big thank you to Joseph! We had a pipe burst during this recent cold spell and my wife called this plumbing service and spoke to a super-friendly, very helpful woman that was able to schedule a plumber on the spot. Despite having several clients ahead of us, Joseph called and kept us updated throughout the day, letting us know how far out he was, and when he'd be available. Even after a long day, in below freezing temperatures, and at 9:30 at night, Joseph drove all the way from Athens to fix our busted pipe, and was finished in about 30 minutes. Seriously incredible service here. Thank you Joseph and thanks to everyone at 1-Tom-Plumber! Y'all are great!