Batchelor's Service

From making and confirming the appointment through the actual service (which was a checkup) Batchelor's Service has great customer service and exceeds expectations. When we moved to Mobile a year ago and bought a house we called Batchelor's to come do a checkup on our system and we signed a maintenance contract. Today, Jacqueline came to do our spring checkup. A text let us know that she was on the way. She arrived promptly and was both personable and professional. She let us know what she was doing each step of the way and listened to our questions answering them thoroughly and thoughtfully. I highly recommend both Jacqueline and Batchelor's Service.

I have appreciated having a contract with Batchelors for my heat/air sales and service in two homes for over 30 years. I have always been pleased with the services provided. Jonathan recently serviced my two systems and he gave perhaps the best service I remember. He was professional and efficient. He provided services that were detailed. He explained to me how such services (such as cleaning parts) increase the efficiency and prolong the life of my units. He was personable and polite. I could not be more pleased with Jonathan’s service!

Highly recommended! We used them for a tankless water heater conversion and are VERY pleased. Super professional, efficient, and competitive on pricing.

Beware the maintenance contract…they don’t maintain the unit. Then when the compressor failed, they paid for 1/2 the replacement. Not wanting to fully admit fault but when my unit failed again less than 1 year later and I called Keith Air out to see what my problem was, this is what we found. Not only was capacitor the wrong size which can kill a unit, neither of these filters had been replaced or cleaned out. Batchelors had come to my house several times between 2022-2023. There was a mess left in my attic, old parts boxes and what not left from when compressor was replaced. The cover was not put back on the inside unit in the attic. And yes I refused my service call a month or so ago because I knew they weren’t doing their job properly and they texted me saying they were sending the same technician who had been at my house, hours before compressor died in October. Are you kidding? More than one person isn’t paying attention over there. Finally, when my compressor issue happened I dealt with the most unpleasant business owner I’ve ever encountered. I wish the star rating had -5* because I’d definitely give that to this company. However if your looking for an honest AC company, I’ve found Keith Air to be quite literally a breath of fresh air.

Jasmine Ireland did a great job on our whole house routine maintenance service this past week. She was professional, friendly, and kept us informed as to where she was in the process and how everything looked. I highly recommend both Batchelor's and Ms. Ireland for all of your HVAC, Dehumidifier & Generator service.

A scheduled service uncovered a problem and they quickly scheduled another Tech service call (same day) to resolve my issue. They made sure I had heat for the evening and did leave me stranded. I highly recommend this company. We use them for our A/C - Generator - and Mini split system. Very satisfied.

Very prompt service. Technician came out same day and quickly diagnosed the furnace issues and corrected them. He then made sure everything was working properly before leaving.

We had the regular maintenance on our HVAC system, split system and generator done by Jasmine. Jasmine did an excellent job and was so pleasant to deal with. I love that she put booties on over her shoes to keep from tracking in dirt on our floors. Thanks to Batchelor's and Jasmine!!!