Roy's Plumbing Repairs
Review Summary
- Positive Experiences: Customers consistently praise Austin and Cesar for their excellent service, professionalism, politeness, and efficiency. They are punctual, explain issues clearly, and offer solutions.
- Quality of Work: Repairs are completed quickly and effectively, with positive results like smoothly functioning faucets and resolved leaks. Thorough inspections and tidiness are also noted.
- Customer Service: The team is commended for their patience, communication, and respect. Under new management, the company has shown improvements in customer service.
- Location: Services are provided in Montgomery.
- Potential Drawback: Some customers mention a potentially unique pricing structure that may require discussion.
- Overall Recommendation: Customers highly recommend Roy's Plumbing Repairs (and Richards Family Plumbing & Electrical) and would use their services again.
Reviews
View All on Google4.6
(17 reviews)
Emma Murillo
Austin and Cesar did an amazing job. They arrived on time in Montgomery and immediately got to work on the plumbing issue. They were polite and took the time to explain the problem in detail. Their efficient work ensured the job was completed quickly. They also provided a range of solutions and service options for any potential future plumbing issues. Their foresight was much appreciated. Once more, they delivered excellent service!
Jayla Lucas
Austin from Richards Family Plumbing & Electrical was incredibly helpful and provided a wealth of information during his visit. I had asked him about using a camera for the inspection, as I was informed that it was included in the price. Austin explained that he didn't have the camera with him, but assured me that either he or Cesar would return later that day or by Monday at the latest to complete the task. Under their new management, Richards Family Plumbing & Electrical has made great strides in customer service and I received a prompt follow-up call to ensure everything was in order. Their commitment to delivering quality plumbing services in Montgomery is truly commendable.
Yesenia H
The newly installed sink faucet is just fantastic! Austin showed me the old one and it was evident that it couldn't be fixed. The new faucet operates smoothly and blends seamlessly into my kitchen. The bathroom sink no longer has a dripping issue. Therefore, the plumbing repairs were precisely what my Montgomery home needed, and were accomplished effectively. Austin was friendly and ensured all my queries were addressed. It was beneficial for me, as I'm not particularly adept with plumbing, to be able to ask numerous questions to assuage any concerns. Much appreciated!