Sentry Heating, Air Conditioning, Plumbing, & Electrical
Review Summary
Sentry Heating, Air Conditioning, Plumbing, & Electrical receives mixed reviews. Positive feedback highlights:
- Good Service and Value: Customers appreciate the quality of service, reasonable prices, and responsiveness to issues. Specific employees like Wesley, Diego, Tod, and Kevin are praised.
- Honesty and Integrity: The company is seen as honest and trustworthy, with employees providing accurate diagnoses and fair pricing.
- Professionalism: Technicians are described as professional, polite, and helpful.
Negative feedback includes:
- Poor Customer Service: Issues with scheduling, missed appointments, and unhelpful or uncaring management are reported.
- Incompetent Technicians: Some technicians are criticized for poor workmanship, lack of attention to detail, and questionable diagnoses.
- Warranty Issues: Problems with honoring warranties and standing behind their work are mentioned.
Reviews
View All on Google4.8
(364 reviews)
Charles Mathers
We have used Sentry for HVAC, plumbing, and electrical since we moved to the area. They consistently provide us with great service at a reasonable price. Wesley with plumbing and Diego with electrical are standouts for us. Importantly, when things aren't to our satisfaction or something goes wrong (we had an accident happen during one of the jobs), Sentry makes it right. I highly recommend them.
Michelle Haynes
Wow!! I am so impressed with Sentry!! Woke up to no hot water. I personally called Charlie Conklin and told him what was going on. Instead of telling me the hot water heater was out and we needed a new one, they told me that the pilot light was out from last night's storm. I would have never known the difference. Charlie mentioned that could be the case and Tod came out and confirmed, while I was thinking we would have to buy a new one. Tod came with someone he was training and they were both so professional, polite, and honest!! We had them toilets and a few other things. Fair pricing and the best service!! Highly recommend Sentry for all of your HVAC, plumbing and electrical needs!
Tim Towns
It was an excellent experience having both Sentry employees fixing our generator.Both men were helpful, knowledgable and gave us good information about the repair. We appreciate their abilities.
Patti Williams