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Diamond Heating & AirTemp Alaska

πŸ“ 5406 Lake Otis Pkwy, Anchorage, AK 99507 πŸ“ž (907) 561-3490 🌐 Website
4.9 (1250 reviews)
Open 24 hours
HVAC contractor
Air conditioning contractor
Heating contractor

Review Summary

Diamond Heating & AirTemp Alaska receives mixed reviews. Some customers report excellent service, praising technicians like Adam, Keith, and Tom for professionalism, promptness, and quality work. They highlight the company's availability, clear communication, and helpful customer service, particularly from Hunter. However, one customer had a negative experience, stating the company refused service to a mobile home, even during an emergency, citing company policy. This customer found the refusal discriminatory and unprofessional.

Diamond Heating & AirTemp Alaska thumbnail

4.9

(1250 reviews)

5 β˜…96%
4 β˜…3%
3 β˜…0%
2 β˜…0%
1 β˜…1%

Jem Jones

Would not do work on a Mobile Home. My heating went out during the middle of the night, mid-winter, and they were the only ones available for emergency services. I get to the point where I'm conferring with the repair man, covering all the information, and he's easily able to fix my system. We're good for him to come out, until he realizes it's a mobile home. He's not "allowed" to "work on a mobile home" (even though I have a normal heating system). I get no explanation except for "company policy". My home is clean, no infestation, and the system is 5 feet from an outside door. I was also willing to pay up front if there had been "issues" for the company in the past. Despicable. My heater went out when it was 0 degrees outside, nighttime, and they wouldn't offer their normal "Emergency Services" based on...the type of home? Shameful and despicable to discriminate based on home type. I had to wait 9 hours for an actually competent and ethical company to come through for me. Thankfully Discount Mechanical are not held back by those things call prejudice and bias, and I had my system fixed in an hour once they were available, I am glad that they are not subject to an unethical mindset such as the trashy Diamond Heating. That's probably why Diamond Heating was immediately available and Discount Mechanical was all booked up. One is a good company, an upstanding pillar of the community, and the other is not.

Leah Van Sandt

Technician Lillian was great and did all the required work done at our house. Diamond heating price was good and the invoice/receipt with descriptions of all HVAC work done was sent to me promptly. Their readily available schedule and prompt turn around on what I need helps me with the home sale. I recommend this company highly.

Jim B

January 10, 2025

My new furnace was installed by the A Team…Adam, Andy and Andrew. They are very polite and professional and did an amazing job and got it done in no time. I would give them a AAA+. Sam, the comfort consultant was very helpful and explained to me how the 0% interest financing works. Thank you Diamond Heating!

Joe Ralston

Adam did an outstanding job installing my hot water tank. He was very professional, cleaned up his work area afterwards and explained unique features of the tank. I was very pleased with his work. Joe Ralston

Branwyn Hafner

Keith was so exceptionally talented and responsive during our annual boiler maintenance. He listened to my concerns, explained the mechanics of our boiler clearly (without mansplaining!), and performed regular maintenance and a major repair without issue. I am so grateful for Diamond and Keith, as they are a great company to rely upon with the best technical staff!!

LARRY BRADY

Great work. They were available when all other heating companies were booked out. They resolved all the issues and got the heat up and rolling. Thank you so much for your steadfast work and the curiosity for the customers. Great company, I would recommend them

Jennina Ting

Keith did an amazing job!! I had a faulty sensor on the furnace and broken garage heater motor and he fixed both. He is kind, very knowledgeable and very professional. I would recommend him and the company for all your heating needs!

Tyler Lea

Excellent customer service and quality work. Furnace went out due to a blower failure. We were eager to get the furnace fixed, due to the cold temperatures in February. Diamond Heating called us back quickly and the technician, Tom had the job done in less than an hour. Special shout out to Hunter in customer service. He was on the phone with us several times working out a warrantee issue to get our 4 year old blower covered. Without him, we wouldn't have been able to get the parts covered. Hunter was stellar to work with, and he's fantastic at his job.