Hogins Plumbing & Heating
Review Summary
- Positive: Responsive, reliable, and communicative. Provides efficient, knowledgeable, and friendly service. Willing to troubleshoot remotely and prioritize customer needs over profit. Works with flexible scheduling, including emergencies and after-hours. Offers high-quality installations and repairs, including complex issues like frozen pipes and water heaters.
- Negative: One reviewer reported multiple instances of poor follow-through and missed appointments.
Reviews
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(13 reviews)
Heidi Wheeler
Jim and his daughter Emilee are a great team! They always answer when I call, or call me back fast if I leave a message. They've come when scheduled in advance, but also on emergency when I had a leaking pipe. They communicate well with their customers. Jim is focused and efficient while working. He never hesitates to explain what the problem is or how things work, which I appreciate! I'm just really happy with their service, and he will be my go-to plumber in the future.
Jamie Bloch
Hogins Plumbing and Heating puts helping the customer as priority over making a profit. They could have easily charged me a service fee to come out to my house and tell me that I simply needed to change the batteries for my touch faucet (batteries that I had no idea even existed since I was completely unfamiliar with a touch faucet). Instead, they troubleshooted with me by text on a Friday night, after hours (as late as 11 pm), and they were able to figure out what the problem was so that I could get the sink working right away. I will definitely call them next time I have a need for service.
Scott Human