Living Waters Plumbing & Mechanical, LLC

I'm impressed and appreciate Clancy and Jeffrey for providing such stellar service all around! They responded to my water heater issues within hours, and the repair also happened very quickly. On top of that, Clancy also caught a serious potential safety hazard with our unit and fixed that as well. Seriously just a kind, efficient, and knowledgeable company that I would recommend to anyone.

We're still working on little things but these guys replaced my mainline to street in October, great cleanup and camera proof, repaired a leak from below my sink going into my garage. Had great connections for excavation in a very precise and delicate area, provided mold removal, victory drains is also amazing and these are sister companies. Pioneer Restoration was quick to work with them to provide replacement services. These guys really have it together and are affordable given the state of the home water issues.

The technical part of the job was fine, however their billing is certainly not transparent. Although they explained on the phone that first hour of service is more expensive because it would include the drive in time, they later charged us quarter hour more for transit time. No parts involved, tech didn't even stay full hour but they demanded 1.25 hours for payment. When I questioned it, they simply said this is your balance whether you like it or not, like they weren't the ones who gave information on the phone. Just the usual money traps to make a few extra bucks.

Bailey came to our house at 6 PM on a Saturday, after what must have been a long day for him. Still, he was cheerful, pleasant, and courteous. Not only that, he was very efficient and got the job done quickly! I will recommend Living Waters to anybody.

Living waters has overcharged me twice on a invoice, they charged for extra labor that showed up to my house for training without my permission, I would have said no. You're charging the customer $250 for the first hour $186 after and a $50 trip fee you should not be training people on the customer's clock when you're that expensive. they charged me for 2 hours of work when they only did an hour and a half, and they never fixed the problem that I called about in the first place, they didn't even care to stick around to see if the problem remained, in the end I'm out a lot of money because of this company, and I have to find another company to fix my noisy pipes.

Jeffery and William were great. Needed our main waterline valve replaced and had been getting the run around from several other companies about the amount of work it would require. Called Living Waters on Tuesday, had an appointment Thursday, and had the water back on to the house Thursday afternoon with no issues. Will explained everything he would be doing and the replacement parts needed, completed the work very efficiently, and answered several questions about other plumbing oddities/next steps in our house. Definitely recommend using Living Waters!

Had to call on them again this year, and this company shined once again. They were honest and upfront about the time it wpuld take, and the rates that it could potentially be. They were courtious on the phone and exceptipnally professional when they arrived. They resolved the issue and got the heating system up an running in less than an hours time. Living Waters Plumbing and Heating has earned my trust and I will continuesly use them.

I don’t trust this company. I called them to come out when my shower drain started leaking. They fixed it in October and the same spot started leaking again two months later. They charged me $1500 total to replace the same leak. They wouldn’t talk with me about them not guaranteeing their work, rather had a man talk over me disrespectful. He told me he should have charged me more for the services rendered. I won’t be calling them again.