Taylored Restoration

This team was hired for a significant black water remediation. This team accepted the job, coordinations were made promptly, access to property was secured, but they opted to delay an emergent 1-2 day job so the entire team could enjoy the holidays. This type of decision potentially caused significant problems for the tenant and owner- the work order was promptly terminated. Not impressed, and recommend looking elsewhere.

They picked my couch and chair up to be cleaned and both young men were very courteous and friendly. When they brought them back they looked and felt great. These pieces of furniture are white and 20+ years old. They did a fantastic job. Reasonable pricing.

An extension cord plugged into an outlet on the exterior of our house caught the cedar siding on fire. Luckily a neighbor saw the flames, got our attention and we managed to put the fire out just as the fire department arrived. In addition to the exterior fire damage a good deal of smoke inundated the large double car garage. Although the single car wasn't damaged, the extensive material stored in the other stall was soaked in smoke. Fortunately, a 24 hour treatment with Taylored Restorations ozone machine, and a week with their hydroxyl machine expunged the smoke odor. After curing the smoke problem Taylored carpenter/handyman and electrician restored siding, insulation, electrical and sheet-rock. The siding especially being no small task to tint the new replacement cedar siding to match thirty plus year old siding on the rest of the home. Thanks to Taylored for the excellent work. P.S. we now have a smoke alarm in the garage and are especially appreciative of our neighbors.

Really disappointed with the service we received. At first we thought it would be good, and they were on the ball, HOWEVER; We were asking for estimates and after their evaluations and several weeks of radio silence we received their estimate at more than double what was a “ballpark” estimate for their services. Since they charge a percentage of the estimated cost and make you sign in advance, we were pigeon holed into paying an enormous amount for them to put together and estimate. I get it? They work with insurance companies a lot but I was very upset by the cold and unprofessional way they handled everything. Avoid at all cost for large projects if you are shopping around.

Avoid at all costs. Dealing with Juan was difficult and time consuming. His communication was unprofessional and I will never use this business because of how he deals with customers. We had a flood in a rental that we own and after agreeing to use his company I asked when the work would be completed, his response “it’s done when it’s done, we have so many other jobs right now”. Insurance covered his charges which amounted to over $11,000 for just mitigation work (they are beyond overpriced - you should see all the small charges they write on the bill). Luckily, insurance payed them but until they were issued a check I was regularly harassed by phone and email. I asked him to be patient but he was not and threatened to charge me additional money. The insurance company took care of everything and paid everything he asked for but dealing with tailored restorations from start to finish was just a nightmare. If I could do it again, I would have went with TCM, better quality work, better reviews and much more reasonable.

We had extensive water damage to our home from a failed valve. Taylored Restoration was booked for a week or two before they could get to us but we opted to wait for them and we are very glad we did. The estimating and scheduling was easy, all the trades were coordinated well, we know when people were coming and they all showed up promptly when expected. The quality of work was excellent and I'd be happy to work with them again.

We have used Taylored Restoration services twice, once for water damage and once for earthquake damage. Each time they were professional, up front about costs and extremely timely in their response time. They gave us confidence the work would be done correctly and coordinated the entire water damage project including with our insurance company. We are SO pleased with Taylored that we recommended 2 neighbors use them for the earthquake damage. Both neighbors were pleased with their services as well. We HIGHLY recommend them and will use them again if the need arises