Taylored Restoration - Anchorage, Alaska

Mixed Reviews: Some customers report excellent service, professionalism, and high-quality work, particularly for water and earthquake damage restoration, with good coordination and communication. They are praised for their responsiveness, upfront costs, and ability to work with insurance companies.
Negative Experiences: Other customers report significant issues, including:
- Unprofessional communication and difficult dealings with specific individuals (Juan).
- Overpriced services, with estimates significantly exceeding initial "ballpark" figures.
- Poor project management, including delays and lack of urgency.
- Unethical practices, such as prioritizing holidays over emergency work and harassing customers for payment.
- Significant delays in completing projects.
Specific Examples: Positive reviews highlight successful smoke damage remediation, furniture cleaning, and excellent carpentry/electrical work. Negative reviews cite a case of delayed emergency response and a project taking two years to complete.

Review Summary