Knik Heating, LLC
Review Summary
Knik Heating, LLC receives generally positive reviews. Customers praise the office staff (Brittany and Taylor) and Alex, the operations manager, for their helpfulness, knowledge, and friendliness. Technicians (Dustin, Jared, and Aidan) are consistently described as respectful, professional, and doing outstanding work. Some customers appreciate the thoroughness and professionalism, including detailed explanations and clean work areas. However, one review suggests a potential for high-cost upsells, particularly for complex jobs, and another highlights the company as a premium option.

Reviews
View All on Google4.5
(328 reviews)
Michael Gause
I had an excellent experience with this company! Brittany and Taylor from the office were incredibly sweet and helpful. They took the time to explain everything and answered all my questions thoroughly. Alex, the operations manager, even came to my house to go over the estimate for replacing my well pressure tank. He was not only super friendly but also very knowledgeable. Dustin and Jared were the technicians who handled the replacement. They were respectful and professional, and they did an outstanding job. Highly recommend!
Bob Harvey
December 10, 2024
Boiler died on thanksgiving morning, the on call repairman for a different company came and looked at the unit and red tagged my boiler. The following week, I wanted to get a quote for a repair or new unit. Knik sent out a very nice salesman. Was probably the most informative of the people who gave me a quote from the valley. Unfortunately, instead of either repairing the unit or replacing it, they said they couldn't touch the existing manifold and wanted to replace it (most of the piping) and the boiler. Knik promptly sent me the highest quote in the valley to get the heat back on at $25,000. Granted, it was for a very nice overbuilt double boiler set up, and I'd guess by talking to them, they probably do very good work as they were super knowledgeable. My point is they are the premium option. I ended up repairing/rebuilding my existing unit myself since quotes to get it running again ranged from $7-25k from the "boiler people" around the valley to get the heat back on. Cost about $500 in parts in the end and several hours of my time researching things on the internet since I had zero knowledge of floor heat or boilers. I'd give 5 stars if I money was no object... but if you are just want something fixed, then expect an upsell. I don't blame them. Every boiler company in the valley said my $6k unit was unrepairable. It was, it just needed a new steel plate that I had trijet make for 200$, a couple gaskets, a new igniter, and some wiring repair. If I a simple home owners can figure that out and do the work in a couple hours the people who specialize in boilers should have known that. I'm sure they did, but they couldn't pass the opportunity to try for an upsell, is my guess.
James Spaulding
I had a troubleshooting appointment today for 11:00-11:30 am. Alex called at 10:30 and said he was on the way and would be about 20 minutes out he was early which was awesome. He checked my heating system out figured out the problem, which was a simple fix. He was very polite and knowledgeable and so was his apprentice. They left there work area clean and tidy. Price was spot on to the initial call out fee. Highly recommend Knik Heating and Alex for any job. Will be calling them back to do yearly maintenance. Thank you
Eric Meador
We have been working with Knik for 3+ years and have always found them professional and accommodating. We recently ran into a small issue with the timing of a part and the upcoming cold weather and as per usual they were courteous, efficient and professional solving the dilemma in a brief time. I would highly recommend their service to anyone that lives in their working range.
Larry Rannals
Last week Alex Hall did annual preventative maintenance on our boiler. He was very knowledgeable and professional. Everything checked out fine with a couple of things to keep an eye on. We would highly recommend Knik Heating.
Cerulean Nomad
I was very happy with the service and professionalism provided by Knik Heating. My tech for the day was Aidan and from start to finish I was an outstanding service. Iām very happy with the service provided and will be returning for business!
Evan Olson
Alex came out to do a check on our furnace and did a great job and made sure everything was in working order! Super professional and knowledgeable and left us with peace of mind that our furnace was operating correctly.
Tracy and Tim Leigh
Very happy with the Service we received. Technician came to Service our heating system and he took pictures throughout the visit and explained in detail any faults that were found. Technician was very Courteous and Professional. Great Customer Service!