American Plumbing and Rooter

I really appreciate finding service providers that are honest, competent, reliable, and knowledgeable. We reached out to Rich about replacing the toilets in our home. We knew which model we wanted to replace with. He offered his expert opinion about our choice, asked what it was about the particular model we chose that influenced that decision, and then offered a different model from the same maker that in his experience would address all our requirements yet last longer. It had the added benefit of costing less. Then, when it came to the install date, he arrived on time, completed the work within the window he originally provided, and did a great job cleaning up afterword. It was like he'd never been there, except we had all new toilets. Absolutely doing business with him again when we need it and absolutely going to be someone I'll recommend to any friends, family, neighbors, etc. that need a plumber.

Rich replaced our water heater last spring. We had an issue today with no hot water. He quickly did some troubleshooting and found that we have a leak either under the slab or in the wall. He referred a restoration company and they came within a couple hours. What felt like a daunting and difficult process now seems like we will have this resolved soon. I would ABSOLUTELY recommend this company for your plumbing needs!

Needed a water heater replaced but had time to research. I called 6 plumbing companies! I'm so glad I found Rich. He came recommended and I can see why. He is so responsive! He took the time to talk about my situation. He educated me on water heaters, thier maintenance, and he didn't scoff or get defensive with my questions (as some of the other companies I contacted had done). I immediately knew after my call that I wanted to work with American Plumbing. They were the most affordable out the 6 others I called! I scheduled the appointment for today. They arrived when they said they would. After the install, he explained how to maintain the water heater and even took time to address other plumbing concerns I had. He answered my texts promptly and courteously. I intend to use American Plumbing for future plumbing needs and would highly recommend them!

We now have fantastic hot showers thanks to Rich T, the owner of American Plumbing & Rooter. Last week we requested a quote for a new water tank as our current one was leaking. Rich T was very responsive and within minutes he engaged us in conversation and provided a fair price quote for the job that included everything we needed, no surprises when it came to pay. I definitely recommend contacting Rich T if you are in need of any professional & experienced plumbing service. We contacted four plumbing businesses and he gave the most reasonable price for what we wanted and was flexible with the date and time of service when his technician Kevin completed the service. Overall 5+++ stars

Another 5-star review, well deserved I might add... Rich came out this morning, diagnosed the problem, and saw another two in the same area that were coming soon. Gave me a price, I accepted and 3 hours later the reason I called was fixed and the other 2 festering issues were taken care of too. Good honest guy not out to get us to buy him a ticket for a trip on SpaceX... Reasonable and very knowledgeable. Thanks!

I recently bought a new house and the water systems needed an upgrade. I called American Plumbing and Rich answered. He answered all my questions and educated me on what I had now vs. what he recommended. He gave me a price over the phone with no run around. He arrived on time and did the work quickly and professionally. He even took the time to "kid-proof" the pipes in the garage. The price was exactly what he said and payment was easily made on his IPad with my credit card and received the invoice right away via email. I will definitely be using AP again in the future for other projects.

I contacted American Plumbing because of some damage done to a pipe by the town when they came to swap out my water meter. From the very beginning I was impressed with Rich’s communication with me. He took the time to listen to what happened, asked for pictures and was able to help guide me in my response to the town for my claim and approval. Once I received approval for the work, I contacted Rick. He got back to me quickly and was able to have a repair man out within a few days. Kevin arrived Monday on time and ready to work. After looking at the repair more a weird pipe was discovered so Kevin contacted me about the pipe and walked me through next steps. He then called Rich who came out to also look at the pipe. Both Kevin and Rich were very professional and honest of their assessment and next steps. We decided to hold off on the repair and we would do some more digging to see what we were working with. Once the hole was dug, I sent Rich pictures and once again we were ready to move forward. Kevin was back out a few days later to complete the repair. Same thing as before, arrived on time and was very professional. Throughout the entire process both Kevin and Rich took the time to speak with me about the issue, our potential options, and the repair itself. I am very happy with the work done and the level of service we received. I grabbed a few cards and will recommend them to anyone who needs a plumber. 5 stars all the way!!

I discovered a water leak just off the water meter on the main line towards my house. I contacted Rich and we exchanged a few pictures and description. One company came out and wanted to jump directly to an expensive replacement, but after the conversation I'd had with Rich, I wanted to get a quote from him. He came out the next day and inspected it and based on the location, he recommended a spot repair rather than a line replacement, which means that it was not work that he normally does. He recommended a company who knew him and they sent someone out that same afternoon and they agreed with Rich's diagnosis and performed the spot repair for 10% of the first company's quote. Rich even followed up with me to ensure I was getting my issues addressed . . . on a job that was not what his team does daily. I cannot say enough how much I appreciated the honesty and professionalism and care to make sure I got water back onto my house very quickly. If you're looking for a plumber, you will not find a better choice than American Plumbing and Rooter.