American Plumbing and Rooter
Review Summary
American Plumbing and Rooter, led by Rich, is highly praised for its honesty, competence, reliability, and knowledge. Customers consistently highlight Rich's responsiveness, clear communication, and willingness to educate them about plumbing issues. He provides fair pricing, often offering cost-effective solutions, and is punctual with appointments. The company is commended for its professionalism, thoroughness, and excellent cleanup. Customers frequently recommend American Plumbing and Rooter for various plumbing needs, including water heater replacements, repairs, and upgrades, and appreciate the team's commitment to customer satisfaction.

Reviews
View All on Google4.9
(136 reviews)
Jeff Howden
I really appreciate finding service providers that are honest, competent, reliable, and knowledgeable. We reached out to Rich about replacing the toilets in our home. We knew which model we wanted to replace with. He offered his expert opinion about our choice, asked what it was about the particular model we chose that influenced that decision, and then offered a different model from the same maker that in his experience would address all our requirements yet last longer. It had the added benefit of costing less. Then, when it came to the install date, he arrived on time, completed the work within the window he originally provided, and did a great job cleaning up afterword. It was like he'd never been there, except we had all new toilets. Absolutely doing business with him again when we need it and absolutely going to be someone I'll recommend to any friends, family, neighbors, etc. that need a plumber.
Carri Black
Rich replaced our water heater last spring. We had an issue today with no hot water. He quickly did some troubleshooting and found that we have a leak either under the slab or in the wall. He referred a restoration company and they came within a couple hours. What felt like a daunting and difficult process now seems like we will have this resolved soon. I would ABSOLUTELY recommend this company for your plumbing needs!
Bianca Birchfield
January 25, 2023
Needed a water heater replaced but had time to research. I called 6 plumbing companies! I'm so glad I found Rich. He came recommended and I can see why. He is so responsive! He took the time to talk about my situation. He educated me on water heaters, thier maintenance, and he didn't scoff or get defensive with my questions (as some of the other companies I contacted had done). I immediately knew after my call that I wanted to work with American Plumbing. They were the most affordable out the 6 others I called! I scheduled the appointment for today. They arrived when they said they would. After the install, he explained how to maintain the water heater and even took time to address other plumbing concerns I had. He answered my texts promptly and courteously. I intend to use American Plumbing for future plumbing needs and would highly recommend them!
Karen D
April 1, 2023
We now have fantastic hot showers thanks to Rich T, the owner of American Plumbing & Rooter. Last week we requested a quote for a new water tank as our current one was leaking. Rich T was very responsive and within minutes he engaged us in conversation and provided a fair price quote for the job that included everything we needed, no surprises when it came to pay. I definitely recommend contacting Rich T if you are in need of any professional & experienced plumbing service. We contacted four plumbing businesses and he gave the most reasonable price for what we wanted and was flexible with the date and time of service when his technician Kevin completed the service. Overall 5+++ stars
Steve Fairbank
Another 5-star review, well deserved I might add... Rich came out this morning, diagnosed the problem, and saw another two in the same area that were coming soon. Gave me a price, I accepted and 3 hours later the reason I called was fixed and the other 2 festering issues were taken care of too. Good honest guy not out to get us to buy him a ticket for a trip on SpaceX... Reasonable and very knowledgeable. Thanks!
Thomas Frank
December 2, 2019