Forrest Anderson Plumbing & Air Conditioning

Great service and communication. After shopping around for quotes, we went with Forrest Anderson because we got the best deal along with good reviews. We had to coordinate our ac replacement around roof repairs that needed to be done underneath the ac unit which made things a little more difficult. Forrest Anderson were more than accommodating to our situation though. David made the whole process feel very easy and the install went seamlessly. Would highly recommend!

Dan from Forrest Anderson came to do our biannual AC/heat inspection. For the last few years, we have worked with a different AC company. This was our first inspection in which nothing was wrong! Thank you Forrest Anderson!

I initially called Forrest Anderson to repair a main line water leak. The leak was located by another leak locating contractor and Forrest Anderson was recommended by that contractor. I was told at the time I scheduled the repair that their labor rate is 85.00 per hour plus materials. The plumbing technician was prompt and on time. I discussed the nature of the repair with the technician and also asked if he would be able to replace the 1” shut-off valve at the water inlet to the house (the valve no longer shut-off completely) We both agreed that now would be the time to replace the ball valve as the water box would have to be turned off anyway to repair the main line water leak. I was still under the assumption that the labor rate was 85.00 per hour plus material as no one told me otherwise. I had left the technician to complete the job and headed back to work. I received a call from the technician approximately 2 hrs and 45 minutes after the technician arrived at the house and he said that he was just about finished and I would receive an invoice via email. I was surprised when I opened the invoice and the total was 685.40. I knew the tech was on-site for approximately 3 hours. The invoice did not have any breakdown of travel, labor, materials or sales tax. When I arrived at home that evening I was very disappointed with the quality of the ball valve replacement. The technician used propress fittings vs solder fittings. In order to fit the propress tool into the area - the technician had to pull the copper pipes in a manner so they no longer looked plumb with the house. I took pictures of the repair and emailed them to Forrest Anderson and also requested a breakdown of the invoice (travel, labor and materials). I received a call two days later from the service manager. The service manager spent a good portion of the time on the call trying to justify the quality of the work - which I would not accept. After asking again for a more detailed invoice he finally told me that the ball valve replacement is not a time and material type job - they charge a book rate of $377.00 for ball valve replacements. I would have probably not complained about the $377.00 if it was a quality repair with fittings and valve sweat into place and if the pipes were still straight and plumb like they were prior to Forrest Anderson cutting into plumbing and installing their valve. The service manager told me he would call me back and let me know how we could resolve this after he talked with his boss. This was three weeks ago and I have not heard back. I will be cutting out Forrest Anderson’s repair and replacing the valve and fittings that they installed.

As always, an excellent, professional job. Technician, Dan was outstanding both in his job skills as well as explaining what needed to be done. I highly recommend Forrest Anderson.

EXCEPTIONAL company to do business with. Professional, friendly and respectful of property they are working on. We have used Forest Anderson Plumbing for year's and would not use anyone else.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had a scheduled appointment at 0800hrs with no 3 to 4 hour time frame, like most companies,was notified of arrival a few minutes before and showed up on time. Dan was very professional and courteous. Found the problem and explained the procedure and cost to fix. Satisfied with his work and the courtesy and professionalism of the support staff. Would highly recommend this company.

Have used this company a few times and always get good prompt service and when i called, the service tech was here within an hour. He was friendly and explained everything he did. I highly recommend this family owned business.

Showed up for an emergency and traced several problems until remedy was reached. Saved the day for our church.