Lucky Duck Plumbing LLC
Review Summary
- Positive: Customers consistently praise the professionalism, knowledge, and responsiveness of technicians, particularly Chase and Chance. They are seen as skilled, articulate, and respectful. Work is completed efficiently, with attention to cleanup. Pricing is considered competitive and fair.
- Services: Plumbing renovations, pipe repairs, sewage backup assistance, filtration system work, sprinkler system repairs, and water heater replacement.
- Customer Experience: Overall, customers report excellent experiences, with many recommending the company and highlighting the technicians' helpfulness. Some customers mention the company's straightforward and trustworthy approach.
- Negative: One customer expressed concern about being asked to tip on a high-cost service, questioning the company's wage practices and lack of itemization on the bill.
Reviews
View All on Google4.8
(57 reviews)
Tommy McNeil
May 28, 2020
i was searching for a plumber to help me with renovating my current old plumbing. Was tired of the hard water stains all over my house. These helped teach me about how water quality impacts my quality of life. Put a full system on my house and am loving it!
Elaine Skyten
A serviceman named, Chase, responded quickly to examine my plumbing problem. He skillfully replaced a section of piping behind my wall that was causing the problem. He precisely pinpointed the section needing repair, and was articulate explaining to me what had to be done. Their pricing is competitive, and fair. Great care was taken to clean up, after the job was complete. I highly recommend this company. Everything is back to normal and working fine. My service technician, Chase, is a respectful, true professionals. I highly recommend this company. In a scaled rating of 1-5, I give them a 6, for exceeding my expectations !!!! 👍
Augustus
I had Lucky Duck come out to check on a sewage backup problem. They sent Chance and let me tell you this guy was great. He came early, he was professional, he knew what he was doing and he was super nice. He let me know my problem was probably a HOA problem and he was absolutely right. I will definitely call them from now on.
jose diaz
Best customer experience I've had in Arizona. They were on time. Our tech went through all options to remove our filtration system while making it easy to install a new system in a couple months. This is my go to company for plumbing!!!!
Deanna Sorrels
Very pleasant and professional! He informed & explained to me everything that was needed to repair my sprinkler system. He used quality material at a reasonable price. I would 100% recommend!
joni king
Decided to do work ourselves, but Lucky Duck gave professional, personable, knowledgeable estimate, and just seemed very straightforward and trust-worthy! Estimate was in line with other companies, but turns out our family "handy man" wanted to give it a try. If we were hiring a professional, would go with Luck Duck.
Shh
Chance was quick, polite, and professional. I am very satisfied with the work he did. I do have a concern with the company as a whole as I have never been asked to leave a tip for a professional service. It was a 2 hr job and cost $800 before the tip. I’m not sure if the company is taking advantage of tipping culture - and their customers’ resulting guilt - or if they are not paying their employees a living wage... If your rates are too low to pay your professionals well, then change your rates. It’s insulting to ask for gratuity on top of a bill that is expected to include a hefty hourly labor fee. There was no itemization on bill so I don’t know what the hourly fee was.
Rick Moreau
Chance arrived at the scheduled time, looked over the leaking hot water heater and gave a price to replace. I was surprised when he said he could do it now. He did the installation and used good quality heater and materials. No more leaky tank, major flood averted.