Farnsworth Heating Cooling & Plumbing

I was never so happy to have somebody come to my house at 6 o'clock in the morning to start doing some work! I promised these guys I would write them a great review! We were scheduled for a new HVAC system to be installed in October with fingers crossed! However our AC went out the day we got back from a vacation which was Sunday. Monday AM, the next day the guys from Farnsworth came out and attempted to charge the old system to see if it would get us by until October. They didn't charge us for this! When it didn't work, they came back with portable AC units to get us through until they could put us up on the schedule for the following Wednesday. They showed up when they said they would, they got the work done in an amazingly short amount of time, they cleaned up after themselves! They also improved the ducting system in part of our house and they were not wrong in promoting the unit that we bought from them. It's quieter, it cools more efficiently. Our electrical bill has already dropped because we now have a more energy efficient unit. Of all the companies that came out to give us estimates they were the most professional and incidentally, the best price!

System was installed by Farnsworth. System was not routed correctly and leaked onto the ceiling. Ceiling drywall and insulation fell on the carpet. They didn't route the drain line into the new system. After they fixed the drain line the AC unit fell and caused more damaged not only to the drywall but the air handler itself and they refuse to fix it making excuses left and right. Reviewed the installation and there were broken straps, bottles of Gatorade left and the worst part is that the rigged my new plenum I purchased to fit the ducting. Half the ducting was hanging off the plenum and the planum replaced was said to be bigger but was almost 1/2 the size of my old one. Had to call the ROC and still in the process of getting it 100%. Don't call this company. Spend the extra $200-500 and get someone who cares and does it right the first time and not 30 trips later and still haven't been able to get the job done. Completely brand new replacement ... what a poor joke.

Total scam. They put in a system less than ten yours ago. Had to recharge the Freon twice yet won’t take responsibility for defective equipment. This is a snow bird home where the ac isn’t used during the summer. Now the repairman says the system is fried because it was miss wired and over amped. A system which they installed. Over amped is nonsense which defies physics. No such thing. Now they want to send out a sales rep to go over the options. Total scam.

We bought our new AC unit online as our old one was on borrowed time. It was backordered but we didn’t mind as the old one still was working. The team that assisted us was great about keeping us up to date about when to expect the unit to arrive and any other issues or concerns as they came up. When the unit was ready a team of two came and did the install. They were both professional, friendly and did a great job! We love our new unit and would definitely refer them to others!

Quick and knowledgeable! On the day of installation they arrived on time with two crews. They were professional and respectful. While replacing two ac units I asked if they would take a look at the way the air ducts were routed. We had two bedrooms that didn’t cool like the rest of the house. They were able to identify and correct the issue. We are so so happy with the results. Would definitely recommend.

Service was impeccable. On time or called ahead to advise of new ETA never rescheduled to a different day. Explained how the damage was caused, and repaired only what was needed. I got the maintenance package when I replaced heating and AC and they have reached out to me and conducted service before each season change. They use new equipment to test and maintain quality I am glad I was referred to them. And their staff were polite and professional. Thank you Farnsworth.

If there was a -5 stars I would rate them at that! Called, spoken to, and left multiple messages regarding our one year new unit THEY installed and 7 weeks into it still no response. We understand that summer is a busy time for A/C companies but the owner not even returning a call after we stopped into the business and his receptionist called him, spoke with him, and said he would call us back with a day is unacceptable! With no resolution or contact from this company, and after spending over $13,000, we have no choice now but to contact and retain another A/C company to research and correct the problem while initiating the process to receive some of our hard earned invested money back. Very disappointed and things would’ve been different if we would have just had the decency of a response!

Customer service and work promises is horrible. I do not recommend this company to anyone. If I could give them negative stars I would. I had a new AC installed in May 2022 because of Chris's recommendation because old unit would have costed me about $3,000 to maintain. I wish I would have got a second opinion. I was told that I would have 3 year semi-annual maintenance, 2 whirly birds installed at a discount and duct cleaning included. I did get whilrly birds installed at discount but that is it. I have contacted them many times concerning the duct cleaning. I never received a response. I check receipt. It was not on it. Lesson learned. Get in writing. I recently called to get fall maintenance done on new system. Office scheduled it. I received a call from Chris stating that they could not touch ac unit for a year because or warranty on unit. I also finally agreed to pay for the duct cleaning to get it done. I was given a date of Oct 10 by Chris. It was a no show. No call. No nothing. I sent several messages with no reply. Wasted day. I asked that he provide me with warranty information on unit. Still no reply. I would not recommend this company to anyone. Makes me wonder if they will even service maintenance after 1 year. If not, I plan on taking them to court for breach of contract. Once again. Do not use !!!!!