FERRIN RYCO

I have used Ferrin Ryco four times now. The first time I purchased three jet assist toilets from Home Depot which they installed this was more than 3 years ago. Several months went by and one of the toilets became loose called they came back out and fixed then more time passed the same toilet came loose again, they came again and fixed it. Again the same toilet came loose again I didnt call. Instead one of the toilets started running and the tank was empty. I shut the water off. Called them, closed on Veterans Day, called Tuesday at 8 they said they would be here a 8 the following day and they were. Took the guy into the bathroom and when he looked at the tank with all the stuff in it for the jet assist flush he looked amazed. Said he didn’t have parts in his truck and needed to go to the parts warehouse. Several hours later the girl from the office called me and said the parts are not available and what do I want. I told her to let me get back to her. I took photos of my equipment and googled Glacier Bay finding All sorts of businesses in Phoenix selling parts and went to Home Depot talked to a guy in plumbing he fixed me up. I called Ferrin Ryco back and told her that parts were available she said her Manager was out of town but that she would have him call me in the morning. It is now 1:05PM past the morning and have still not heard from FERRIN RYCO. So now I know about them and it’s probably good that I never called them back to fix my loose toilet!

Great team! Were on call over the weekend and were able to get my leak stopped quickly. Thank you, Tate!

If I could give 0⭐, I would. 2 plumbers came to my home, didn't touch anything, yet are charging me for work never done. I called other plumbers in the area for free estimates, and they did more for free than the work put in by Ferrin Ryco. I am now being charged an incredible amount for nothing to show for it. Don't hire this company Edit: supervisor Tate called me shortly after this review to come to an agreement since pricing was not discussed with me upfront. He was kind and understanding during the whole conversation and was willing to give a discount based on no pricing discussions beforehand. Still be careful if you are looking to hire them.

VERY uncomfortable, you don't need a gun to do plumbing. I asked to pat him down when he showed up at my door for a leaky toilet and he refused, i asked if he had a firearm on him and he said none of your business.

Probably the worst company I’ve had to deal with. I was having issues with my air so they charged me $442.00 to replace a zone valve. Less than a year later it was broken again so they replaced it for me. Same thing happened again less than a year after that. EVERY appointment we scheduled they never showed up in the time frame they scheduled me. Every single time I had to call and ask what their ETA was and every time they said someone was on their way. No communication at all. Every time they sent a technician to my place I had to repeat my story to them since I don’t think they read the notes or sent someone that was experienced. Once I finally made a scene and was clearly upset is when the “manager” actually called me. Still nothing was done. Finally after a number of appointments I get a phone call saying they are sorry but they don’t think they are able to help me and they would refund me the $442.00. I still have yet to receive that refund. I usually don’t leave reviews but this was just ridiculous and they didn’t care or communicate at all. Terrible service.

Not sure why our landlord decides to use this company. They consistently fail to tell us when they’re showing up, and fail to mention when they turn the water off. Unprofessional

If you call this company, make sure that their plumber is doing what you called them for. We called them for cleaning sewer as our sewer line was getting plugged. We had another plumber stopped by to do initial cleaning. So water was passing at that point. Ferrin Ryco's plumber just ran the water for 10 mins and and did not want to run the sewer machine. He told us that we will not be charged. Lo and behold, we got a $125 bill. Talking to the customer service repeatedly did not help. Initially, they said their service charge is for 1 hour service. But then the charged the same for half hour. Our line got clogged within 5 days of their visit. I finally called AAA Septic Service to clean out our grease trap in our restaurant which was actually causing the issue. I shall never again call this company for my house or store issues. This company does not follow their commitment.

I’ve used Ryco Plumbing for the last 15 years in my home and business. They have always been friendly and honest. I do not hesitate to recommend them.