Smith Plumbing, Heating and Cooling
Review Summary
- Positive: Timely response, professional and polite technicians (Mic, Robbie, Gannon, Chad, Eric, Mike), good communication, quality work, clean work areas, reasonable estimates for some services, warranty offered.
- Negative: One instance of high pricing for disposal installation.

Reviews
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(186 reviews)
Jim L.
April 12, 2024
We noticed banging, or rattling coming from our pipe which is located through the attic to an exterior water faucet. Mic, the serviceman, who came to our home was very professional and polite. He took the time to Listen, Understand, then Recommend a solution! We are so glad we called Smith Plumbing to help solve this problem. Smith Plumbing warranties their work and said if there is a re-occurrence they will return as necessary to make sure the problem is corrected. Later that evening the banging/rattling coming from our pipe occurred again! So I called Smith Plumbing and asked for Mic to return and correct the problem. However, Robbie was sent to follow up, instead of Mic, and he did a fantastic job securing the rattling pipe with clamps and located the source of the problem. Robbie was professional, attentive and quick to address and correct the problem. Robbie was dedicated to making sure the problem was fixed!! However, a few days later our disposal went bad so I called Smith Plumbing for the repair. Their price was extremely high, over $500! (This was just for an install! I had already purchased a replacement disposal.) So I won't use them in the future!
Joseph Kwasnieski
Water Heater sprung a leak on Sunday morning. Tried several plumbers and Smith was the only one to respond in a timely manner. Technician showed up within 2 hours and gave me an estimate that I considered very reasonable. Asked "when can you do the work", he said "Right Now". He removed the heater and returned it to Home Depot since it was still under warranty, was back within an hour with a new heater and completed the installation promptly. The technician, Gannon, was great. He handled the warranty exchange, did a top-notch installation (even corrected a gas line run that was not up to current code), left the work site perfectly clean, and the final bill was exactly the estimate. Highly recommend.
Juan Concepcion
Used Smith Plumbing for the first time and I was very pleased with their quick response time. Tracy Stafford, customer service, was a pleasure to speak with. Our techโs name was Chad who was a very pleasant and knowledgeable guy. Will definitely be using Smith Plumbing in the future
Chuck Nash
Eric arrived on time and was helpful in working through the issues we had with our plumbing. He developed a plan and executed it. We were very pleased with his work and professionalism.
David Puente Jr
Chad Swanson is a true professional! Great communication from him. Kept me informed throughout the process and didnโt leave without answering all my questions. Thanks Chad! Highly recommend and hope you get Chad for your next visit!
Joshua Smith
Amazing experience with Smith Plumbing! They did a very good job repairing some old pipes in my bathroom. From customer service to the hiring process, the team was very professional and communicated well! Fantastic pricing as well. Iโm very satisfied with the quality of work and highly recommend them!
Kevin Cline
Mike the technician arrived at the scheduled time with advanced notice. We discussed the issue and agreed on the price before he made the repairs. He did a great job and left the work area clean before he departed. Thanks again for the great service!
Ashley Roach
Absolutely thrilled with the work done by Smith Plumbing! They helped install our new water heater last week and had an outstanding experience. Our technician arrived on time, was incredibly professional, and had a fantastic attitude. The hiring process was also easy, and the customer service is a point to highlight. Overall great job with affordable pricing! Iโll definitely recommend their plumbing services to anyone!