Ben Franklin Plumbing AZ

The experience from start to finish was excellent, from customer service rep who took my call and scheduled the appointment to Jacob the service technician who completed the hot water heater installation. I was able to same day service on Black Friday. Within 2 hours of my call for help, I had a service technician at my house. Jacob was not only extremely professional and polite but also highly knowledgeable and skilled. Both Jacob and the customer service representative were patient, answered all my questions and they worked with me to get the best deal.

Prompt clear analysis and estimate did job in one day which was great bc not having water on his difficult. Replaced water line from house to curb due to break.

Jake did a fantastic job. Was prompt courteous explained what was wrong and had a good suggestion for future improvement. Kept his workspace clean and showed up early which was appreciated with a leak.

Terrible experience had a tech come out, from the jump Jacob seemed irritated, I told him the issue and immediately tried quoting me a 700 to 1200 to clean all the pipes throughout my house with a jetter. (keep in mind I’m a female, with no idea how any of this works, didn’t take time to explain, and would look at me stupidly whenever asking a question) Only the left side of my kitchen sink was slowly draining. Previously, months ago I called penguin a better plumbing company they cleaned out my drain with no issue by putting a snake down the draining and unclogging the drain. However when trying out Ben Franklin, they left without even putting real effort of unclogging the drain. Jacob was here from 9:37 am till 10:05. With about 10 minutes “pretending” to attempt to unclog. Customer service sucks. After tech left, immediately called customer service on how terrible the experience was they stated they with give the information to manager and they have no time frame on when I will hear something back because managers are out on the field too. Just here, unable to use to kitchen sink because they tried to just make me pay more than actually trying to help. Total waste of time. Definitely don’t recommend.

Today we had Benjamin Franklin come out to service our tankless water heater. While here our technician Chandler just happened to ask about our R/O and when was the last time we had the filter changed. Good thing he asked because it has been several years. Oh and the gross filters he took off our system was disgusting. I have been a home owner a very long time and this technician was not at all trying to sell me up and make my bill higher. If you get Chandler at your home you are very lucky. Thanks Benjamin Franklin again for the awesome service!

Cisco and his partner took amazing care of our job. They were nice, professional and communicated everything that was happening step by step. They cleaned up the area nicely and made sure we were up and running. Jack, the first representative we met to look at our situation and quote us, was also wonderful. He came back to prep Cisco before they started, and we felt at ease. This was a great experience and will hire them again. Thanks for everything!!! Shannon, Scottsdale, AZ

Had an issue with my kitchen sink not draining. Figured it would need a snake to get rid of a clog. This was way more involved from when the home was remodeled, but they mapped, cleaned and jetted out all 4 lines that went to the main sewer line just to be sure I was happy. Snaking didn't do anything so they went and got the equipment needed to solve the issue. They didn't rush and wanted to be sure everything was taken care of. Highly recommended!

James arrived on time and was very pleasant. He looked at the issue and explained to me the problem and had it fixed within 15 mins. He asked me to keep an eye on it and said if I see any additional leaks on the area he repaired to contact them and they would take care of the issue. I was very happy with the service.