Plumber Near Me

Diamondback Plumbing

📍 17423 N 25th Ave, Phoenix, AZ 85023 📞 (602) 428-0910 🌐 Website
4.5 (688 reviews)
Open 24 hours
Plumber
Drainage service

Review Summary

  • Positive: Reliable, knowledgeable, efficient, and provide 24/7 service. Technicians are praised for their professionalism, communication, and problem-solving skills (Brandon, Joe, Ryan, Cory, Josh, Tony, Eric, and Clayton). Many customers are long-time users and highly recommend the company.
  • Negative: One incident involved a technician splashing sewer water on a customer's car and showing a lack of concern. Recent experiences indicate a decline in service quality, with ignored requests, incorrect work, and poor communication after Heather's retirement.
Diamondback Plumbing thumbnail

4.5

(688 reviews)

5 ★84%
4 ★5%
3 ★2%
2 ★1%
1 ★8%

Jamie Susann

July 10, 2024

My rental's Management Ompany uses a variety of contractors, most mediocre at best. This time they called Diamondback Plumbing to help fix a leak....... Requiring more than two visits, these guys diligently took their time figuring out what the real problem was. Brandon in particular was a pleasure to deal with- texting me his arrival time, explaining what the different issues might be, . He even found an innovative solution for me while a specific part was ordered. Offering 24/7 service, extremely knowledgeable, and dependable, these are the guys to call if you need help!

Tee Cee

Business next door had called Diamondback Plumbing Services to fix something. My car was in the parking lot, Diamondback's van pulled up, snaked the sewer cleanout which was in the next parking spot to my car. Sewer water was splashed all on the side of my car. Mind you the employee never attempted to see whose car it was. I went out and asked him about the splashed water and why he didn't ask me to move the car. He said he didn't even think about it.. I proceeded to clean off my car, the employee never apologized or tried to help me wipe off the side of the car. Now my car is an older car, but I do not want to have to touch sewer water when opening my car door. Just really disappointed in the overall indifferent attitude of the employee. He could have at least apologized and helped to wipe it off.

Erin Sandmeyer

I contacted diamondback plumbing to fix a faucet and a drain, the technician came out right away and fixed the issues very efficiently. I then mentioned a couple other plumbing issues I had around the house and without hesitation he fixed those too! The price was also much lower than I anticipated. Highly recommend!

Manuel Gonzalez

Had great experience with Diamondback plumbing. I would like to recognize the plumber, but I completely forgot his name.Sorry about that. I had an emergency at 9pm. I rented a 100ft snake from HD thinking that I will be able to do it. Well that was a waste of money. I highly recommend diamondback plumbing. Thank you for your service. Sincerely; Manuel Luviano

Lily Gaia

We are long-time customers. Joe and Ryan (father-son duo) are wonderful technicians, especially Joe. He works very hard and is very efficient. They are really 5-star plumbers. Thank you for another superior experience, Diamondback Plumbing. I wish everyone can also get help from this 5-star company. And on another note, thanks for Zach Cope for recommending wonderful and honest men for us. God bless you all! Best wishes for you and your company! One of your old customers, Lily Gaia

Maria Williams

**UPDATED - Heather has now retired and nobody at Diamondback seems to care about our business. Simple projects have been ignored or not done per the scope of work. Took over a month to get a quote for a small project and several jobs were not done correctly. Nobody called to discuss or fix. Heather and Clayton are the absolute best! I've worked with DiamondBack for several years now, but Friday a drilling company for Cox Communications put their equipment through a tenant sanitary line. Needless to say, it was a mess. I called and Heather took immediate action to handle the issue, called out Emergency BlueStrike, and had Clayton there to manage the situation while we get the drilling company to come back out and move their equipment. The job went late on a Friday night and Clayton communicated with me until the job was complete. The most outstanding service for an emergency job!! I can't thank both of these wonderful people enough. Don't call anyone else. This is the best plumbing company in Phoenix.

Chrys Anderson

I have had outstanding customer service with Diamondback plumbing. The excellent technicians who bailed me out during stressful plumbing emergencies include Cory, Josh, and Tony. If I could give Diamondback 10 stars, I would! **********

S Carroll

We have used Diamondback many times. Called them late morning for a leaking toilet and they were at our house and had it fixed by mid afternoon. Eric was our service tech and he was professional, friendly, very experienced. Reasonable rates too.