Mountain Ridge Plumbing Services
Review Summary
- Positive: Professional, kind, responsive, provided a lower quote, scheduled promptly, thorough and respectful technicians, high-quality work, fixed a previously botched repair, friendly and helpful staff.
- Negative: Alleged lack of 24/7 emergency service and poor responsiveness after hours, potentially suspect work quality.
Reviews
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(4 reviews)
Julie Stockwell
Mountain Ridge Plumbing Services has staff that are professional AND kind. They immediately responded to our request for the installation of a new water tank and gave us a quote significantly less than another company. Once we agreed, they scheduled a technician to come out the next day. We were regularly notified when to expect him, and quite frankly, this technician who brought and installed the new tank was probably the most thorough and respectful plumbing technician we've ever had (we've lived in our same home for decades.) The contrast in the experiences we had with other companies before we contracted with Mountain Ridge was night and day. The others were late, quoted us sky high prices (I guess that's expected these days?), and still tried to upsell us. Mountain Ridge asked us what we wanted, gave us one price that was so much more in line with what we had researched, arrived on time, and had us back in the hot water business quickly, a huge relief after days of haggling with other companies. They will be our absolute go-to in the future. Thank you to everyone we connected with there!
Casey Baldwin
Mountain Ridge came out and properly fixed my shower drain after two unsuccessful repairs by my home warranty plumbing company. If I knew the quality of repairman the Warranty used I would have never purchased it and just kept a few good companies like Mountains Ridge in my contacts and saved the hassle.
Karl
I am maintenance technician with an apartment complex in Peoria. I can tell you that they do not respond after hours and their emergency service that’s supposedly 24/7 does not exist. I have had sewer backups and piping issues go unanswered for days forcing us to call out a different, less preferred vendor. When work finally does get done it suspect at best. From one professional giving comment about another business, I would recommend you use someone else.
T Gardner
The entire staff was friendly, helpful and professional. We had a water heater replaced. From the start of our interaction to the end of the install, they were great. Quality people and quality work!