Option One Plumbing

I contacted this company to inspect my propane grill due to a suspected leak and to provide an estimate for my indoor fireplace. The technician advised that the issue was a faulty propane tank and recommended replacing it. After he left, I found out he had left both propane valves open for the grill and fireplace, which I promptly turned off. Upon replacing the tank and attempting to use the grill the next day, it exploded, causing significant damage to the grill and surrounding area, and resulting in burns to my beard, hair, and legs. I am fortunate to have survived. When I reported the incident, the company avoided my calls, claiming they were in meetings, and denied responsibility, stating there was no written record regarding the grill, despite my having written documentation from the initial inquiry. Additionally, although the estimate was supposed to be free, the technician attempted to charge me $83, which I refused. The general manager eventually informed me that, after consulting with the owner, they would not take any action. This company’s negligence and lack of accountability are deeply concerning.

Tim did a great job fixing our toilet. We apparently have a wierd toilet that takes an odd size bolt that he didn't have, but he figured out a way to fix it He was knowledgeable and a very nice guy. And he gave us a very fair price.

We just purchased a home and we needed some plumbing work done. Daniel at Option One Plumbing came out to access our plumbing needs. We discovered there was a lot more that needed to be done than we expected. Daniel worked with us for the safest plan that we could afford. We were able to use there interest free payment plan option. Daniel did a great job making sure our needs where met. Option One Plumbing and Daniel will be are go to plumbers for our future projects. Thanks.

Fantastic team… Tim is an expert plumber and is kind, patient, and honest. He got our drain replacement scheduled quickly with fair and reasonable pricing. I really appreciated Option One’s educational videos on their website to really learn why the plumbing method Tim chose was our best solution. Jesus and Luis who dug the holes and prepped the replacement were thoughtful, communicative, and kind as well. All around, a well-run company that I’ll be turning to for any plumbing need.