Water Heaters Only, Inc.
Review Summary
- Positive experiences: Fast, same-day service; no price gouging; honest and helpful advice (even when it meant no immediate sale); professional, knowledgeable, and friendly technicians.
- Technician praise: Don Shad and Junior are frequently mentioned and praised for their skills, efficiency, and customer service.
- Key benefits: Timely service, upfront pricing, thorough work, and clean-up.
- Overall sentiment: Highly recommended, trustworthy, and a positive experience for customers.

Reviews
View All on Google4.9
(507 reviews)
Barbara Heinecke
First! Same day service within hours of call. Second no price gouging or add ons. Lastly; Don Shad was our tech. That completed a water heater replacement. The professional, knowledgeable approach and experience put us immediately at ease. The job was completed in a timely manner with Don even taking time to educate us on maintenance. We without hesitation recommend Water Heaters Only and their tech Don Shad.
Adin Savic
Junior is phenomenal. He installed our new water heater since the old one gave up on us. He showed up on time, great communication and professional. Great service. Highly recommend!
Brian Parker
What an honest company! My electric water heater went out so I called to inquire about a price for a new water heater. Instead of pushing me to have a tech come out or trying to sell me a new one on the spot, the gentleman I spoke with told me about the reset switch under a panel on the water heater. I drained the sediment prior to pushing reset (probably the first time in years it had been drained) and a ton came out. I then found the reset button, hit it and voila! No more cold showers! In this tough economy, I was stressing the thought of such a major expense; especially around the holidays. Words can’t express my gratitude to Water Heaters Only for their customer service and just being good people. Even though I don’t need a new water heater at this time, my heater has a few years on it and the day will arrive eventually that I’ll need a new one. This company earned my trust, so when that day arrives, this is where I’ll be buying my water heater.
Rob Sangiamo
A 5 star experience. Called and spoke to a professional team member the evening my hot water heater had failed and made an appointment for the following morning. Don S came to my door with a friendly professional demeanor and was highly skilled in replacing my unit. Don took pride in his work and it showed. Everything was done right, on time and on budget.
Jodi Stringham
Don was wonderful, worked quickly and efficiently. He was very friendly and explained everything. Replacing a water heater is never fun but they made this a seem less job!! Thank you.
Geronimo Roum
Don S. Was very knowledgeable in water heaters, came out next day to give an estimate. Came back next day after estimate to replace old water heater. Took his time to do job right and cleaned up after. Also took old water heater to dispose of it
Geoffrey Hauser
Same day service no extra costs on top of initial quote. Technician was professional, efficient, and courteous. Junior did a fantastic job.
John Murray
September 30, 2020
Don S. Is my kind of dude! Water Heaters Only came on the same day as I called for help. I feel that the price was right for a new 50 gallon tank with parts and labor ( our 40 gallon was 12 years old!). Don was my technician and he was excellent!! Got the job done in under a couple of hours. I am very happy I found this company and I am honored to have had Don as our technician. I will for sure recommend them and be a loyal customer here on out.