Big J Plumbing

If I could leave 0 stars I would. I have used Big Jay prior and had a good experience. Knowing this I reached out for a plumbing issue I needed done (obviously). I live in a gated community and was moving out so gate codes had been discontinued and so he had to wait at the gate for me. He did call and text but being we live in a spotty cell reception it took 2-3 minutes for me to actually receive the missed call/text notification. By that time (6 minutes) he had decided he waited long enough and left. Now that would seem logical except my contractor was also waiting and he had spoken with him and my contractor alerted him we were 2 mins away per a text we just sent. He told my contractor he was "out" and my contractor could not believe it- he tried to talk to him to stay and Jay literally smiled and left. Who does that? Pretty much don't call Jay if you don't have perfect cell reception because he has absoltely no patience at all. I'd understand if it was 10-15 minutes he "waited" but nope and all while speaking to the contractor we were meeting as well. Like did he think he wouldn't mention it to us? Cherry on top he also had a secondary phone number he had been communicating with my partner on as back as well. Didn't hear from him on that line if he was trying to get ahold of us he was lazy at doing so. Do better business bud.

Have used Jay several times over the years. He is very knowledgeable, professional and a nice guy. Highly recommend him!

Horrible plumbing service, how many years of experience does it take before you get the hot and cold side correct? If you want something done right go somewhere else.

Trust worthy and reasonable