Emergency Plumbing, LLC

Unfortunately, I have to give these guys just two stars even though they really helped us out, initially. We called their company when our gas was shut down by the gas company due to a small leak in the attic. It was a very cold time of the year so not having gas to heat the home was a real issue. On this aspect of the job they did wonderfully. They even called in there contact at the gas company to get someone to turn our gas back on same day. Up until this point everything was five stars. Luke seemed like normal people, qualified, helpful and knowledgeable. They determined that the gas leak was coming from the exterior gas line so they disconnected it. This line serves the pool and the barbecue. Plan was to have them returned to fix this as well as install a whole home RO system. They gave me quotes for all the work and I approved everything without negotiating a penny. When the time came for our appointment to make this repair, they simply didn’t show up. So I called Luke to check on his ETA and he apologized stating that they had been awake all night working on an emergency job and would need to reschedule. I said OK no problem. However, ever since then I’ve been unable to reach them. I’ve tried both the office number and Luke’s cell phone number. I understand things happen and perhaps they took on some very profitable work to the point where they no longer want to perform this job. I can respect all of that. The problem I have is the lack of professionalism and common courtesy with regards to responding to my messages. Someone honorable and professional would’ve let me know that they’re unable to finish the job and I should move on to find someone else. Instead, they just decided not to call me or reply to my text. I would’ve taken 10 seconds to let me know that you no longer want the job. These people wasted my time which is more important than wasting my money.