Arico Plumbing Heating Cooling

Contacted Arico through their website for a backflow test. The website advertised the test for $69 for units under 2” and offered a $10 off coupon. Our unit was 3/4”, we were charged $75, should have been $59. I asked the tech after receiving the bill why it was more expensive than advertised. He told me the website had been hacked 🙄 I followed up with the company through the same email string I had booked the appointment through and two days later, no response. A one star review, credit card dispute, and a formal complaint to the state plumbing authorities over $16 and poor communication. Great job 👎🏻

I had initially contracted them to move water lines which when they did, they installed the incorrect lines, hot to cold and cold to hot. Now my toilet has hot water coming in. I had reached out for contracting for another bathroom but their poor scheduling and rude office manager Steve who was snarky over the phone have led me to believe that this is not a company I want. Clearly they don't want to work with me either as they very clearly states when I pointed out their unprofessional behavior.

My mom felt so accommodated and comfortable with the plumbers who came out. Thank you for helping her with her kitchen clog!

AirCo sent a crew out to repair leaking valves on our bathroom sinks (four valves total). They sent the same crew to try again a month later. I had requested a different crew and the manager refused my request. You guessed it - the valves still leak. I tried to resolve this with AirCo by email and on the phone with a manager. They are proud of the 30-day warranty they offer and insist that they have no further obligation to fix the leaking valves. The manager told me he would go out of business if he had to make things right for folks beyond the 30-day warranty. That tells you a lot about AirCo. So, the sad result is that I am out over $350 for no solution. Other Tucson plumbers offer minimum 1-year parts and labor. Next time I will select a plumber that stands behind their work and are committed to quality and customer satisfaction.

We worked with Arico through our warranty company for our AC coil that wasn't working. Tim did a great job diagnosing the problem and getting all the necessary information to the warranty company. They kept us informed during the waiting process and made sure we got the right parts. Tim came out and finished the whole exchange in an afternoon and was very patient with my questions, he even went the extra mile to help us get our outside unit cleaned up and prepared for the summer. I will definitely use them again if the situation arises.

I can always rely on Arico for excellent,reliable service. Many years ago I had a water pipe break outside & I called three well known companies to get an estimate but I also needed service soon. Arico was the first to arrive, the best price and the friendliest. I only call them now. I recently have needed to call them for two different services and both times Josh was my serviceman. He was very knowledgeable, courteous, and finished each job in record time I couldn't be more pleased!!

Absolutely the most ridiculous experience I have had with a contractor. They installed an under sink water at my business about 1 year ago. It failed, so we called them out to fix it again, close to warranty timeout but that wasn't the issue. The tech checked the unit and told us that it was wired incorrectly, supplying 220V to a 120V. I explained that they installed the unit last year and how could this be? His reply "I don't know what to tell you". I called the company and asked for a manager to call me back; they didn't and I ended up calling them again. I was connected to "Pete" who gave me a CYA answer about voltage and then "they installed a direct replacement, so you need an electrician". I explained, again, that they installed the unit a year ago and asked why wasn't the voltage problem found at that time? And how could a 120V unit last a year hooked up to a 220V. He said that they simply hooked up a direct replacement and don't check that during the install. WHAT? Your company installs electric water heaters and doesn't bother to check voltage? Totally ridiculous response to my valid questions. I wonder how many older retired folks that really don't know anything about electrical issues get burned by this company every year with this kind of BS? I would give them a 0 Stars rating but you can't do that.

We have been customers of Arico and have never been disappointed with their quality of work and service. For our most recent call our technician John showed up on time and was personable and professional and made sure not to leave a mess behind when the job was done. My Joe Homeowner attempt at plumbing that had gone sideways was quickly resolved and he gave me the names of a couple places in town that I could try for the hard to find parts for our 40 year old faucets. He even took the time to give me some pointers on how to finish up another project that is going to save me time and avoid some aggravation. I highly recommend Arico in general and John in particular.