Drain Medics / Trenchless Sewer Solutions

I am so happy we chose this outfit. We had a slow drain, attempted to snake it myself, then called in a different company to try. They fared no better, and a week or so later things were backing up again. Not fun. Drain Medics came out, put an inspection camera down the pipe (at no charge), and imaged a collapsed pipe in the middle of my living room floor and intruding roots inside the pipe. Disaster. They gave me a competitive quote and left me to contemplate my options. After sulking about that for a few days, we called them back and they quickly scheduled the project, and then rescheduled it at our request. On Monday of this week their crews arrived, took up our carpet, built an airtight enclosure around the work area, and jackhammered their way through the floor and dug 5 feet down to the problem area. This was a PITA for them; contrary to what I told them, our slab is in fact post-tensioned, and they had to work around those supports, and randomly-laid water supply pipes too, before getting to the trouble spot. The root they extracted was as thick as my leg, and the waste pipe split and crushed. No wonder that tree was so happy :-). 2 days later, its done. The new pipe is laid in a bed of rock salt, which will keep the root at bay in that area. The 8 x 3-foot hole in my floor was backfilled, tamped, and re-cemented with added rebar for strength. They took down the enclosure, vacuumed and cleaned up all of the dust, dirt, tools, etc, and we're back in business, and our house did NOT get destroyed with dirt and dust as I feared it might. On Friday one of their business partners will return to re-lay the carpet. Outstanding. When I tell you I was wound up about this project, Austin (head cheese of Drain Medics) can vouch for that. He took my calls after hours, assuaged any concerns I had, was responsive to my ideas, etc. He and his crew also showed up on-time, were considerate of my WFH spouse, and just pleasant and respectful of us and our property at all times. Great crew. I highly recommend these guys, they did a great job for us on a tricky PITA project, they were professional, prompt, and got us a great result. A+.

Drain Medics saved the day. I can't thank them enough. We had hired another sewer company - let's call them Wrong Way. Wrong Way had quoted us a price to put in a clean out, descale our sewer and fix a crack and hole in the sewer. Then after they dug up our patio, broke through dry wall in two walls, broke a pipe in our kitchen rendering our sink and dishwasher useless for Thanksgiving, they came back and quoted us double the price that they had originally gave us. We called Drain Medics after reading good reviews online and Austin and Robert came out and gave us a much better price (even better than Wrong Way's most reduced rate). They communicated incredibly well. They went above and beyond - even driving 2 hours away to purchase a special tool that they needed to get our job done right. They were really terrific. They explained everything. Showed us what was going on in the camera and were so pleasant. They just were straight shooters. We realize now that Wrong Way cajoled us into doing things that didn't even need to be done. I highly recommend Drain Medics.