Poole Brothers Plumbing
Review Summary
- Positive experiences: Customers consistently praise Poole Brothers Plumbing for their professionalism, helpfulness, punctuality, and expertise.
- Specific praise for employees: Everett and Leo are frequently mentioned for their excellent service, knowledge, and communication skills.
- Services and quality: Customers highlight efficient repairs, installations (e.g., tankless water heater, hot water heaters), and thorough cleanup. Work is described as high-quality and long-lasting.
- Pricing and transparency: Customers appreciate fair pricing and transparent quotes.
- Recommendations: The company is highly recommended, with customers expressing willingness to use them again and refer them to others.
- Areas for improvement: One customer noted issues with email responsiveness and a website scheduling button error.
Reviews
View All on Google4.7
(65 reviews)
Deborah Sellers
Poole Brothers Plumbing is hands down the best plumbing company I've ever worked with. The team answering the calls were incredibly helpful and informative; they managed to arrange a same-day appointment for me. Their plumber, Everett, who attended to my call, was extremely polite and professional. Although my problem was outside his area of expertise, he provided me with the contact details of a company that could help. As he couldn't directly fix the issue, his manager allowed him to offer me a discount on the service call. My satisfaction with Poole Brothers Plumbing and Everett was absolute. A few days later, a good friend of mine urgently needed a plumber for a blocked toilet and bathtub. Her usual plumber was unavailable, even in the emergency situation. Based on my positive experience, she reached out to Poole Brothers Plumbing. They courteously explained that as it was a weekend, weekend/overtime rates would apply. She agreed, and they had someone, Leo, at her house within the hour. She was equally impressed with their service. I would highly recommend their services and will continue to refer others to them for any future plumbing needs.
V Barnett
My boiler stopped working early in the morning, and I was in a panic, unsure of whom to contact. I decided to call Poole Brothers Plumbing and spoke to their service team. I quickly received a callback from Leo, one of the owners. He was very caring and understood the urgency of my situation. He arrived promptly to help me out. Leo was knowledgeable and professional, and his team made sure to clean up everything before they left my home. I highly recommend them for their excellent service; they truly deserve a 5-star rating!
Stanley Holloway
Our neighbors spoke highly of a certain plumbing service, so we decided to give it a try. We arranged a meeting with the owner, Everett, to handle some plumbing repairs and set up a tankless hot water heater. The experience was truly exceptional. Everett notified us before he arrived, wore shoe covers upon entering our Tucson home, and carried out his tasks professionally. He thoroughly explained our repair and installation options and gave us honest advice without trying to sell us unnecessary products. He also made sure to clean up his work areas before leaving our home. Would definitely recommend.
T Middleton
The team at our plumbing service was fantastic! They didn't pack up and leave Tucson until past 8 in the evening, making sure the job was completed to their satisfaction. Truly a wonderful group of professionals including Leo and Everett. We are certain that their work will function as assured. They also mentioned that they would provide us with a visual of the current state of our pipes and send over the warranty documents. We are eager to receive both. Given that most houses in this area are of a similar age, there's a high chance that others may encounter the same issues. Rest assured, we will be more than happy to recommend our positive experiences with this plumbing service! Once again, we appreciate the assistance and send our best wishes to the team.
Alicia H