Rite Way Heating, Cooling & Plumbing

Emanuel and his coworker Jose were fantastic, knowledgeable and professional! This was my first AC replacement ever and as such I had a lot of questions. I'm one of those people that has an insatiable curiosity about things. Emanuel and Jose both graciously answered my questions. The installation went pretty smoothly and quicker than expected except for the cover. That will be handled by another expert and some materials. Thank you Emanuel and Jose!

DO NOT USE THIS COMPANY!We originally contacted Rite Way to address a leak in our laundry room. The drain for the washing machine was backing up, so they came to clear it. We were then offered a “free” scope of our pipes, and naturally, we were given abysmal news. The salesman told us our pipes were deteriorating and needed flushing and descaling. He then started pushing some clean-out access covers to be installed as well as lining the old pipes. I asked if they were going to empty the septic when they finished, and I was told yes.Long story short, we accepted their $12,000 proposal, and they started work. We paid them $6100 down. They ended up tearing a huge gaping hole through our house to the outside. This hole is at least one square foot. In addition, after doing all this work to unclog the drain in the laundry room, which we were told went to our septic tank and was part of our problem, the laundry drain wasn’t even part of the septic system. It’s gray water that drains somewhere else.After they descaled the pipes, and we were told they were in pretty good condition, I then asked when they would do the lining. The snake oil salesman then told us that was an additional cost, as was draining the septic. The new estimate to line the pipes came to $21,000. I told him we weren’t interested in doing anything else, and we felt like he was deceptive with his original bid. Of course they give you a contract to sign on a small iPad screen. After declining the additional work, the salesman then texted me and told me our pipes were “compromised” and that we needed the additional work. Again I told him no. Apparently they don’t understand what no means because on two more occasions a woman from Rite Way called me to try and talk me into doing the work. At that time I told them I no longer wanted Roberto at my house and for him to stop contacting me. They also ignored that request as Roberto continued to message me. When I asked when they were returning to finish their work, I got a very dismissive “this week.” Again, I asked WHEN, and I was told it would be the next day. Of course they didn’t honor that either because a crew showed up a few hours later, and I told them I had other plans, and they said they would return the following day. The following day they were a no-show, and when I called the office, I got the cliché “someone was out sick.” Apparently that also prevented them from communicating that to me. When the crew did finally show up, they did the work but also pointed out to them the gaping hole in my house. They didn’t even tell me they left it that way. I only discovered it after I pulled the washing machine out to check the connections because it was obvious the water lines were hooked up incorrectly. They reversed the hot and cold, and I ended up ruining an expensive linen shirt I washed on the gentle cycle, which uses cold water, but instead it was washed in hot water. Apparently their crew doesn’t understand what the red connection on the back of the washing machine indicates; it’s the hot water hookup. On top of it all, one of the shut-off valves has a slow drip because they missed that and didn’t replace it. So, the $85 service call to fix a leak turned into a $12,000 “repair,” and now we have TWO LEAKS in the laundry room thanks to their incompetence.To top it off, two of the brass clew-out covers aren’t level, so they create a toe kick when you walk over them. They are supposed to be flush with the flooring, as we were promised.After they finished the descaling and before they finished the work, the crew told me I had to pay the balance due. I relented against my better judgment and paid the $5100 balance on my AMEX platinum card.After being ignored by the company, I sent a certified letter, which they have ignored. Apparently their customer service is to ghost you after they collect their money and leave their sloppy work unfinished. At this point I don’t even want these incompetent people in my house. I will hire a reputable business to finish the work and file a complaint with the ROC.