Rite Way Heating, Cooling & Plumbing

Emanuel and his coworker Jose were fantastic, knowledgeable and professional! This was my first AC replacement ever and as such I had a lot of questions. I'm one of those people that has an insatiable curiosity about things. Emanuel and Jose both graciously answered my questions. The installation went pretty smoothly and quicker than expected except for the cover. That will be handled by another expert and some materials. Thank you Emanuel and Jose!

DO NOT USE THIS COMPANY!We originally contacted Rite Way to address a leak in our laundry room. The drain for the washing machine was backing up, so they came to clear it. We were then offered a “free” scope of our pipes, and naturally, we were given abysmal news. The salesman told us our pipes were deteriorating and needed flushing and descaling. He then started pushing some clean-out access covers to be installed as well as lining the old pipes. I asked if they were going to empty the septic when they finished, and I was told yes.Long story short, we accepted their $12,000 proposal, and they started work. We paid them $6100 down. They ended up tearing a huge gaping hole through our house to the outside. This hole is at least one square foot. In addition, after doing all this work to unclog the drain in the laundry room, which we were told went to our septic tank and was part of our problem, the laundry drain wasn’t even part of the septic system. It’s gray water that drains somewhere else.After they descaled the pipes, and we were told they were in pretty good condition, I then asked when they would do the lining. The snake oil salesman then told us that was an additional cost, as was draining the septic. The new estimate to line the pipes came to $21,000. I told him we weren’t interested in doing anything else, and we felt like he was deceptive with his original bid. Of course they give you a contract to sign on a small iPad screen. After declining the additional work, the salesman then texted me and told me our pipes were “compromised” and that we needed the additional work. Again I told him no. Apparently they don’t understand what no means because on two more occasions a woman from Rite Way called me to try and talk me into doing the work. At that time I told them I no longer wanted Roberto at my house and for him to stop contacting me. They also ignored that request as Roberto continued to message me. When I asked when they were returning to finish their work, I got a very dismissive “this week.” Again, I asked WHEN, and I was told it would be the next day. Of course they didn’t honor that either because a crew showed up a few hours later, and I told them I had other plans, and they said they would return the following day. The following day they were a no-show, and when I called the office, I got the cliché “someone was out sick.” Apparently that also prevented them from communicating that to me. When the crew did finally show up, they did the work but also pointed out to them the gaping hole in my house. They didn’t even tell me they left it that way. I only discovered it after I pulled the washing machine out to check the connections because it was obvious the water lines were hooked up incorrectly. They reversed the hot and cold, and I ended up ruining an expensive linen shirt I washed on the gentle cycle, which uses cold water, but instead it was washed in hot water. Apparently their crew doesn’t understand what the red connection on the back of the washing machine indicates; it’s the hot water hookup. On top of it all, one of the shut-off valves has a slow drip because they missed that and didn’t replace it. So, the $85 service call to fix a leak turned into a $12,000 “repair,” and now we have TWO LEAKS in the laundry room thanks to their incompetence.To top it off, two of the brass clew-out covers aren’t level, so they create a toe kick when you walk over them. They are supposed to be flush with the flooring, as we were promised.After they finished the descaling and before they finished the work, the crew told me I had to pay the balance due. I relented against my better judgment and paid the $5100 balance on my AMEX platinum card.After being ignored by the company, I sent a certified letter, which they have ignored. Apparently their customer service is to ghost you after they collect their money and leave their sloppy work unfinished. At this point I don’t even want these incompetent people in my house. I will hire a reputable business to finish the work and file a complaint with the ROC.

Zach G was great. We had an issue pop up later in the day, he gave us a call on his way so we didn’t have to reschedule our plans and could make it back in time. He solved our issue, provided great information for future solutions and was very professional. With that level of service we will definitely use and recommend Rite Way for any other service needs.

My evaluation of Rite Way covers 2 aspects of their company. Their employee that came to my house and the company as a whole. Bobby was the person that came to my house. He was great. 5+ stars. He was professional, courteous and overall did a great job. However, I feel the price was a little high. The material used was roughly 25’ of flex duct and labor was 2 hours. The bill was $2300. The duct couldn’t have cost more than $200 so over $1000 per hour? Seems a little steep. Overall, I would recommend Rite Way. They helped me out of a bind. They were very prompt and did very good work.

Riteway recently replaced my septic tank system. I initially gave them a 5 Star rating when they completed my job on Friday, the 10th of January 2025. I was not able to go out and walk the area until Saturday the 11th of January 2025. I was extremely dissatisfied with what I found. 1st, a lumber stack and a firewood stack had not been replaced and put on cinder blocks like I had them to keep snakes from making a nest under them. The walk way with rocks lining it had been scattered everywhere. Lastly, the backhoe tracks and ruts were everywhere in my yard and made a unbelievable mess. UPDATED REVIEW!!!!!!! After my initial review, I got a call immediately from Mike, the Riteway Manager. He came out quickly and surveyed my property. Two days later, his crew came out and did a super job of cleaning up my yard and putting it back as they found it. In fact they did a better job and made it look great. I therefore change my view to a 5 StAR AND HIGHLY RECOMMEND them to anyone needing their assistance. Bob Ratledge

I recently had the pleasure of working with Rite Way Plumbing, and I couldn't be more impressed with their service. From start to finish, their communication was top-notch. They kept me informed every step of the way, which made the entire process smooth and stress-free. The team's availability was commendable; they were always ready to address any questions or concerns I had. It was evident that they operated with a strong team concept, ensuring that everyone was on the same page and working towards the same goal. What truly stood out to me was the personal care I received from the staff. They went above and beyond to make sure I felt valued as a customer. Their friendly demeanor and professionalism made a significant difference in my experience. Overall, I highly recommend Rite Way Plumbing for anyone in need of plumbing services. Thank you, Rite Way, for your excellent service!

I was getting bids for a new gas water heater and I had the pleasure of having Daniel Amaya come to my house. While this was just a bid I was very impressed with Daniel! His knowledge, professionalism, interest in my needs and options was beyond adequate. He is personable, friendly, respectful and certainly went above and beyond. I have several options to review as well as information on multiple products. A high five and 2 thumbs up to Daniel. Clone this guy!!

Thomas Costello is great! He answered all my questions being a first time septic owner. He explained how everything works and gave me tips and tricks on my septic for a long lasting system. His customer service skills were A+. I asked him if I could shadow him and see how this process works and he was more than willing to talk me though everything. It felt like talking to a friend more than just a business transaction which is far and few now days. Thanks Thomas! I would highly recommend southwest/riteway to all friends and family :)