Benjamin Franklin Plumbing of Greater Little Rock
Review Summary
- Positive experiences: Customers consistently praise the technicians' efficiency, knowledge, politeness, and thoroughness.
- Specific praise for technicians: Matt and Klaus are frequently mentioned for their excellent service and problem-solving skills.
- Services mentioned: Repairs (leaks, frozen pipes, backups), water heater installation, and preventative advice.
- Key benefits: Prompt service, clear communication, reasonable pricing, and going the extra mile (e.g., cabinet door repair, future-proofing pipes).
- Overall sentiment: Highly recommended, with many customers stating they will use the company again and recommend it to others.
Reviews
View All on Google4.9
(122 reviews)
Kristine Flaherty
April 20, 2023
Matt was very efficient, knowledgeable and polite. I would recommend him to anyone that asks and will use him again for my plumbing needs. He also installed this entire sink system and troubleshooted to make it fit in my old home.
Nancy Crawford
During extended Arctic temperatures, I & countless others had a water pipe freeze & break. I was a new customer, but was delighted to receive next-day service. The crew arrived on time, found the broken pipe, & immediately went to work. They were friendly, courteous, and informative. The leak was due to a construction defect & they took extra steps to protect that pipe into the future. They left no mess. Considering the time & effort required to access the pipe, the bill was reasonable. I am a very happy customer. I will definitely use this company again for any future plumbing needs. Great company, great crew guys THANK YOU!
Becky Allen
Klaus did a great job installing our water heater. He was on time, friendly, knowledgeable and overall did excellent work. There was a cabinet door that was going to have to be reattached, and he went above and beyond to take care of that for us. Brian was also very polite and helpful with all of the work he did at our home as well. Communication throughout our service was the best I’ve ever had with a company. I highly recommend this company for all of your plumbing needs. They are our new go to company!
Lawrence Mercer
Recently Matt came out to fix a troublesome leak in my home, and I couldn't be more impressed. Matt not only promptly identified the issue but also went above and beyond to ensure a thorough and lasting solution. His professionalism, expertise, and attention to detail exceeded all my expectations. I highly recommend Matt for any plumbing needs – a true standout in his field.
Stephanie Brown
Matt made a visit during freezing weather in conjunction with leak detection company to determine location of a significant water leak. He was knowledgeable, polite, and understanding. Matt returned a week later to complete the repair. I will definitely recommend to family & friends this company.
Glenda Berry
Our technician was prompt, courteous and thorough. He also gave me tips to prepare for the upcoming freeze. He also showed me which water meter to turn off in case of pipes busting. Very satisfied customer.
Robert Osborn
I had a bad backup in my master bath. I made appointment and they came out 2 hours earlier than expected, got all my drains flowing again. Price was about what I expected. Great service. I will use you again.
John Panter
We had a blockage in the hot water tank. Klaus wasn’t sure so he consulted with another associate. Highly respect the fact that if you aren’t 100% sure, you pick up the phone and don’t guess. Turned out to be an easy fix. Water system works better now than it ever has. They saved us a HUGE chunk of money. Highly recommend.