Benjamin Franklin Plumbing of Greater Little Rock
Review Summary
- Positive experiences: Customers consistently praise the technicians' efficiency, knowledge, politeness, and thoroughness.
- Specific praise for technicians: Matt and Klaus are frequently mentioned for their excellent service and problem-solving skills.
- Services mentioned: Repairs (leaks, frozen pipes, backups), water heater installation, and preventative advice.
- Key benefits: Prompt service, clear communication, reasonable pricing, and going the extra mile (e.g., cabinet door repair, future-proofing pipes).
- Overall sentiment: Highly recommended, with many customers stating they will use the company again and recommend it to others.
Reviews
View All on Google4.9
(122 reviews)
Kristine Flaherty
April 20, 2023
Matt was very efficient, knowledgeable and polite. I would recommend him to anyone that asks and will use him again for my plumbing needs. He also installed this entire sink system and troubleshooted to make it fit in my old home.
Nancy Crawford
During extended Arctic temperatures, I & countless others had a water pipe freeze & break. I was a new customer, but was delighted to receive next-day service. The crew arrived on time, found the broken pipe, & immediately went to work. They were friendly, courteous, and informative. The leak was due to a construction defect & they took extra steps to protect that pipe into the future. They left no mess. Considering the time & effort required to access the pipe, the bill was reasonable. I am a very happy customer. I will definitely use this company again for any future plumbing needs. Great company, great crew guys THANK YOU!
Becky Allen
Klaus did a great job installing our water heater. He was on time, friendly, knowledgeable and overall did excellent work. There was a cabinet door that was going to have to be reattached, and he went above and beyond to take care of that for us. Brian was also very polite and helpful with all of the work he did at our home as well. Communication throughout our service was the best I’ve ever had with a company. I highly recommend this company for all of your plumbing needs. They are our new go to company!