The Plumbing Warehouse
Review Summary
- Mixed Experiences: Some customers had positive experiences, praising helpful staff (Nancy, Tony), product knowledge, competitive pricing, and willingness to assist with projects.
- Negative Experiences: Frequent complaints about rude and unhelpful staff, particularly over the phone and from specific individuals (Drake, older male employees). Issues with returns and a generally unwelcoming atmosphere were also reported.
- Specific Issues: Poor customer service, including rudeness, impatience, and a lack of assistance, was a recurring theme.
Reviews
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(29 reviews)
Punt Gun
Not a bad place but every time Drake picks up the phone I either get put on hold or I don't get much help. Maybe move him to another part of the business huh?
Jorell Laube
These guys are awesome! I was looking for a part nobody had, and if it weren't for them recommending me to another specific store, I never would have found the part! Great guys and very helpful!
Danalee Lofton
Sales staff ,Nancy was friendly, helpful & knowledgeable. I purchased $3000.00 + of fixtures. Disappointed when I tried to return a $12.00 shower drain cover plumber couldn't get to fit and the counter associate wouldn't take it back because it was out of the original bag. I had the receipt with the sku and everything It was not used or damaged.
ADAM BOSWELL