Jetters 'N' Drains Rooter & Plumbing
Review Summary
- Positive: Excellent workmanship, friendly and professional staff, fair pricing, quick service, expert knowledge, clear communication, and willingness to go the extra mile. They offer detailed information and camera footage.
- Specific Services: Drain cleaning/repair, pipe replacement (including horizontal drilling), garbage disposal repair, washing machine valve replacement.
- Areas for Improvement: Payment processing issues (multiple incorrect invoices), though the owner addressed the issue promptly and offered a discount.
- Recommendation: Highly recommended by multiple customers and a fellow plumbing business.
Reviews
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(111 reviews)
Krow Pan
The work itself was done fabulously and the people who came over to fix the plumbing in my kitchen were amazing. But the payment processing was incredibly frustrating. I got MULTIPLE invoice emails for the work asking for $0 payment, so I was unable to pay my bill. I sent them an email back, which I didn't get a response until much later that night so I hadn't been checking my email. The early next morning, I received a phone call from someone (not from anyone who came to work on my plumbing) demanding payment and insisting that I received an email to pay with and not really acknowledging the invoice mistakes. It was incredibly jarring and frustrating to deal with after the lovely people who came to work on the plumbing. EDIT: Adjusting my review (originally 4 stars). Daniel called me to apologize for the things I mentioned above, also offered a discount for the trouble. He explained there was some miscommunication in their staff and the systems which has been corrected. I declined the discount but I just really appreciate this personable gesture and swift action. Thank you!
Sue Adams
Great job! Jesus replaced two washing machine valves then troubleshot a kitchen drain issue I was having. When additional equipment was needed… Dennis brought it over so my work could be completed the same day. Very positive and professional experience. I will definitely call them for all my plumbing needs going forward. A+
Gene Tsair