Frontier Plumbing
Review Summary
- Negative: Overpriced service ($400 for a simple fix), difficult appointment scheduling, poor front desk customer service (rude, unreliable, and unable to schedule service), and refusal to service certain areas despite manufacturer coverage.
- Positive: Positive experiences with specific technicians (Mark and Romaldo) who provided efficient and effective service, including quick repairs and parts availability.
- Mixed: One instance of a tech failing to fix a leak.
Reviews
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(16 reviews)
Neil Wammock
Blue dust off my heating element four screws less than a half hour $400. Wow, get your checkbook out.
Gerardo Covarrubias
Front desk customer service is a nightmare. 3 days to try and even get in appointment. The 1st time they didn’t even show up. I never argued there 245$ visit I was fine with that I just needed the service done. After Day 3 they tell me they have availability in 4 days. Ridiculous and a waste of time. Hey Frontier plumbing. I would have bought a new Boiler for all I care I had no issues with prices or labor or services. I just couldn’t get an appointment to save my life. Never got past the appointment process.
Bill & Kay Vines
Great experience with our service tech Mark. He found the source of the problem with our less than a year old tankless water heater, arranged for the part to be shipped directly to us and come back to change out. We will definitely use Frontier and Mark for all of our plumbing needs in the future.
J “JQuintana” Quintana
Frontier Plumbing wouldn’t come out and service my water heater. Even though, A.O Smith is covering the labor. According to the rude lady at the front desk, “We don’t service Wasco”. A.O Smith says they do. All in all, lady at the front desk, reconsider getting another job.
Jennifer Bryant
My hot water heater went out this weekend. Called the manufacture and they gave me Frontier's number and told me they would ship out the part next day. Called Frontier and they told me they could be out within a couple of hours and they had the parts in stock! That I could just drop off the part being sent to me later on. I was so shocked and grateful! Romaldo showed up on time and was very fast and efficient! Within hours I have a working hot water heater! That is good customer service! I know who I will be contacting if I ever need a plumber again!
Nick Awad