Golden Quality Plumbing
Review Summary
Golden Quality Plumbing receives mixed reviews. Positive reviews highlight Terry's professionalism, friendliness, prompt service, and quality workmanship. However, negative reviews accuse Terry of dishonesty, unethical behavior, and failing to fulfill commitments, including an instance of insurance fraud and flaking on an emergency situation.
Reviews
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(17 reviews)
Betty Barks
Terry is a quality person and a professional. He along with referrals took care of our plumbing issues in a fast, professional and caring manner. would highly recommend him! Jim & Betty.
Patricia Oser
Truly appreciate all the hard work that has been done. I would recommend Golden Quality, Plumbing to anyone who has issues that need to be taken care of as soon as possible.
R Howard
Terry came out same day. He was honest and hard working. He communicated the issue in terms I could understand and fixed my problem better than expected. I will keep his name in case I have future issue with other household plumbing.
Judy G
Terry was incredibly nice and friendly and did a great job fixing our plumbing issue. We will definitely use him again if needed and will gladly refer him.
Emory Best
1/10/14 Terry, who is also the owner of Golden Plumbing, arrived at 5 PM Friday. After looking at our kitchen faucet which was falling apart he said that he could not fix it and it needed to be replaced. He wanted to do this on Monday which we thought was OK but he talked us into giving him a check for our part of the service right then. He then went to the bank and cashed our check. Then he called our insurance company and told them that there was nothing wrong with the faucet. The insurance company called and said their hands were tied because of his report. We called him and he said "They won't cover it and the Co-pay check that you gave me is mine and I am keeping it". We now have to cancel our insurance because they would not believe us claiming they have to believe the technician. I believe that Terry would have returned on Monday and did the work if we hadn't paid him the co-pay in advance. But with the check in his hand he went to the bank and didn't deposit it because he knew that what he was going to do would cause us to try and stop the check so he made sure he got the cash. I believe he saw an opportunity, dishonest though it was, and acted on it. E. W. Best, USAF Retired.
Kristine McCarter
We have called Terry for all Plumbing needs, which has been quite a bit over the years. He is professional, friendly and always gets the job done.
Austin Duran
This place is trash! Spoke to a guy named Terry, and let me tell you, not a nice fellow. Set up through FHAW and they flaked on an emergency situation. I have all the paperwork, this company is a joke.
Donald Clark
I've used Terry a number of times. Nothing but professionalism and top quality work in my opinion.