Ashby Plumbing & Heating Supply

Francis Combes was my agent for a large and successful backyard building project this year. He is knowledgeable, efficient, good humored and has been very attentive throughout the project. My orders and billing were handled promptly and with refreshing courtesy. Pricing is fair and favorable. Francis usually had recommendations to help me narrow things down. He valued my time and attention. I appreciated the very full showroom with many products and displays to inspire me. I've been an Ashby customer for decades, and will continue to be one!

Today I had a great visit my first time to Ashby, plumbing and heating. They allowed me to come behind the register for my purchase. It was smooth and easy, and I was able to pick up exactly what I needed right around the corner from my place. Love it.

Pretty nice shop, small with helpful staff. However, the other day I went there a little after 4:15 pm and they had left for the day. They advertise that they are open till 4:30 pm, you drive there and get there more than ten minutes before they are supposed to close and the place is shut down. That is a big no no for me. I would have given them four or probably five stars but closing sooner than what you advertise does not seem professional or responsible to me. Hopefully that was just a mishap...

I was frustrated since Saturday with not being able to locate my Kenmore water heater parts which apparently I learned upon researching that are interchangeable with A.O. brand. A.O. water heaters are Lowe’s and Ace’s in-house exclusive brands but they don’t seem to carry any repair parts. Finally on Monday I called around a number of wholesale plumbing stores but no luck, except when I called Ashby Plumbing and Heating. Juan answered the phone and he was able to guide me through securing the burner assembly and the gas control module, both parts are sold together. I was pleasantly surprised by the customer service experience that I had to share with others. Also I got a great price without the online ordering hassles and same day pickup and got hot water.

I was trying to avoid going to Home Depot, and just noticed this place's sign as I was driving by. The people working here were knowledgeable and friendly, they had exactly what I needed, it was very inexpensive, and since I had literally parked right outside the door, I was in my way in no time. Mission Accomplished!

Excellent place. They will mull things over with you, essential for diy fixing obscure plumbing problems. Avoid busy times, like Monday mornings. Many plumbing-related specialty tools and a lot of plumbing stock. But, no giant store to get lost in or pick-a-number nonsense. Just an old-fashioned counter. Plus MacBeath and Urban Ore are right there.

I brought in a valve stem to older kitchen sink faucet. They recognized the part and had the replacement valve stem, washer and spring. They also explained how to do the replacement. Very helpful. Not cheap, $30 for 2 valve stems, washers and springs.

Amazing peeps, Juan is excellent at finding your right parts. Bravo 👏 👏 👏