Frassica Plumbing

August 21st SoCa Gas came out to my house because we detected the smell of gas, they shut off the gas due to detecting a gas leak on the house pipe. On August 23rd had to go through Frassica Inc per my Home Server ins. purchased through So.Ca gas. They came out dug a hole and kept on giving excuses on coming out to repair. Frassica inc worker Jordan said they were waiting on a permit from the city. After 28 days with No Gas( no hot showers, no stove, no dryer) Frassica finally sent a worker to repair a small piece of pipe, that took like 5 hours to repair. This place has awful service.

My insurance company sent out Frassica to fix a leak that a local plumber said was outside and therefore covered. Their technician cut open my wall and believed it was inside. As a result, I would have to pay out of pocket. This was fine and I have called and emailed every day since being told that they will get back to me later in the day. Same thing again today—except, not today but sometime soon. Spoke to a manager who said, dispassionately that they could not even come for another week due to Thanksgiving. They had no care that the leak was continuing to soften my drywall as I waited,, causing more repair work. Absolutely do not recommend this company. Awful follow through and could not care less about customer service.

I had a very postive experience with Frassica Plumbing, from responsivenesss to scheduling to actual service. Malachi and Jesse were the absolute best; friendly, professional, knowledgeable and above all, very honest. I highly recommend this company.

Kyle from Frassica plumbing came out to our house because the sewer pipe was backing up. He was honestly really professional and polite and kind and fixed the pipe very quick. I would highly recommend him to any one in the LA area.

Kyle showed up on time. Prior to starting driving they managed to keep me posted on what time they would show up. Kyle is a knowledgeable and willing to help attitude professional. Happy with the service.

I an very pleased with this company from scheduling to the technician. The scheduler understood our concern and sent someone immediately. Tyler listened and then explained the process to me of how to resolve the leak. Tyler cannot find the leak easily so he requested for leak detection which Brian came the following day. Brian was very knowledgeable and professional. He explained all possible scenarios and explained how to fix the leak. He works very fast and problem was resolve in no time. I would definitely recommend this company.

I had a gas line leak in my home, and had to go through Frassica Plumbing per my HomeServe insurance with SoCal Gas. There has been a hole in my ground since 11/21/22. It is now 1/23/23 almost February and they still have not been able to set up an inspection and complete the walkthrough and backfill of my backyard. In these 2 months, I have not received one call back from them, nor the promised follow ups. Instead I am calling every week to find out what's going on. Funny thing is that the city inspector showed up at my house on Christmas Eve and passed the project. The lack of communication is beyond frustrating. I get it, this isn't their home so they can care less. Hopefully this hole is filled before summer 2023. If you can't handle the work load, STOP TAKING ON MORE CONTRACTS THAT YOU CAN'T COMPLETE.

"Extremely disappointed! Made an appointment a week ago, and they canceled on me at the very last minute. Now I'm stuck without water, and they offered no real solution. Totally unprofessional and unreliable. Would NOT recommend!"