American Leak Detection of Central CA

Already having been in the construction industry for 40+ years, I can say from the first phone call working with American Leak detection was an absolute pleasure! Promptly they were out to detect the leak with an awesome personable employee, then days later out to break through our slab, repair the leak and button it all up with new cement! All in a matter of days! Kudos to all of you!

We have a very steep, long concrete concrete mountain driveway. The last leak under the driveway took 2 days to find so this time we decided to use American Leak Detection. The tech located the leak with their high tech equipment, marked the spot, without digging around to find it. Next the repair team cut thru the concrete to repair the leak and it was exactly where the tech had marked the leak to be. The leak was repaired by making a small concrete patch. The team was great and we were very happy to have water again.

In January 2023 we had a repair done with American Leak Detection after remodeling our home of 15 years. To ensure that we didn’t have any issues under our home. We made a home warranty claim. After further inspection they were able to “fix” Actually put a bandaid on it to be exact. After calling her and getting a “discounted inspection” of $125 because she stated it was supposed to be $340 We were emailed a copy of the report and after we called to see how much the repair would be. She let us know that they were “too busy” to take on the job. After being condescending not only to my wife but myself. About a very “cut and dry” report. She told us that they have the right to refuse service. Which is true and stands in ANY business. I’ll be personally reporting this to BBB as in our original contract it states that it’s under warranty for 1-5 years for MAJOR repairs. We paid $1400 for that job last year. Yes, it was last year. However, the repair estimate contract doesn’t STATE what is considered major and not. When we spoke by phone on a recorded line. She clearly stated that “this is how laws get created” I told her I know I know. Someone gets hit by a train and then they put up railroad crossings. Point being that why wait until it’s an issue? For the future I suggest that they CLEARLY STATE in the estimates what a “MAJOR” job repair IS! This could had all been prevented as we’re selling our house and I don’t care of this costs us $2500 or more. But, Jennifer the owner I believe is clearly in over her head. She doesn’t understand how to take care of customers in my opinion-and surprised she is still in business treating people this way. Saying things like “it’s cut and dry” or “let’s go over it then shall we”? I’m not your CHILD! Speak to me like a customer and not a child. Little does she know we have 3 other homes and will NOT be coming to ALD for anything further. As well as reporting this DIRECT to BBB and our AAA contact. ASAP take care of customer a and they will take care of you. Belittle them and you will LOSE THEM! Silly rabbit tricks are for kids Sorry that it seems you’re too miserable to actually offer up great customer service! On to the next plumber to pay a fee we already paid to ALD. We are glad to part ways with you as a service but not without letting people KNOW how horribly you’ve treated us as recurring customers! Speak to your husband that way. NOT US! Ashley and Jermaine PS: Had you told us to repair this last year we would have. You can see an image of the SAME pipe from 2023. We understand the dirt needs to be excavated. However, it needed to be LAST YEAR if that’s the case! PPS: Just read her reviews. You can easily TELL that this lady speaks to others the same way! Very condescending. Looking forward to her elaborate, narcissistic reply :)

Thank you so much to American Leak Detection for fixing my plumbing leak. I was a frantic mess when I called, the office team was great, they calmed me down and told me it would get done and be ok. It was!!!! They sent out an amazing technician who was very knowledgeable, very polite and so professional. Poor guy knew I was very upset. He got right to work and was done before I knew it. Water is on, I am HAPPY! From beginning to end I have to say American Leak Detection was an Amazing team to work with. MY ENTIRE FAMILY THANKS YOU VERY MUCH!!!

Such a positive experience!! i was so astounded with the service that I got from American Leak Detection. (Re-routed hot water lines). Your customer service skills are far above the rest. Every time I called to schedule an appointment I was always greeted with kindness and professionalism beyond compare! Especially with the owner Jennifer, you need to be commended. All the gentlemen technicians that came to my house for plumbing repairs especially the lead worker Cesar an his crew Jose, Briann, and Michael, were always extremely professional, honest, fair, and courteous and dressed properly uniformed. Again, not something that is always found in various plumbing companies, let alone other companies. Plus, they were kind to my dogs...which is always a plus!, Due to this high quality of customer service and premium quality of repairs, the Fresno city inspector commented on an excellent work that American Leak Detection had performed on my repairs. I couldn't imagine taking my plumbing needs elsewhere.! We would highly recommend them to friends, family, and anyone else in need! I greatly appreciate this kind of service in today's society.

8 minutes ago American Leak Detection has been an outstanding business to work with. On Thanksgiving Day, we were notified about flooding in two of the Apartments that we manage. It was a very difficult and traumatic experience, especially during the holiday's weekend. However, Jennifer from American Leak Detection was a godsend blessing who had compassion and understood stood the impact this devastating situation had on the tenants and their families. She immediately worked on shuffling the schedule of her top technician who had been booked solid for 2 weeks to squeeze him in the next day to assess the situation. By Jennifer's immediate response to getting her technician out the next day, all 4 units were able to have the water turned back on that day after having no running water for nearly 5 days. American Leak Detection is an outstanding business owned by professional, efficient, compassionate, and knowledgeable people. We were totally impressed by Jennifer's caring and efficient attitude throughout the entire situation and how knowledgeable she was in helping us through the process by reducing the stress that comes along with flooding of residences. We would highly recommend American Leak Detection in the Fresno area and are fortunate to have Jennifer at the head of the helm with her expertise and leadership skills!!

The ALD Team was absolutely amazing in getting our pool leak properly detected and very fast and thorough in repairing the leak itself. I can’t say enough great things about this group and will use them again for any potential leaks in the future! If you have any plumbing issues and need a reputable and professional group to find and repair any leak related issue American Leak Detection is the only place you need to call! They’re the best! Thank you ALD and please give them call for any leak and plumbing repairs!

My neighbor referred me to American Leak Detection after another company couldn’t find the leak in my home. American leak detection was friendly and effective! They were able to send someone out the very same day, found the leak and solved my problem so quickly! Honestly I couldn’t have asked for anything more. Their service and willingness to go above and beyond for their customers is unparalleled. Highly recommend this company.