Plumbing The Bay

I have called them about the clogged toilet. They have subcontracted it to Albert Nahman Plumbing, Heating, and Cooling and could only make an appointment for the next day. So in the meantime my tenants did not have toilet for 24 hours. I guess the 24/7 in their title is for the taking a phone call. I was also not very happy with Albert Nahman Plumbing, Heating, and Cooling, but that would be a separate review.

Our service tech Jeremy Mills was excellent. Clear communications and strong work and service ethic. I thought the cost of the work (water heater replacement) seemed somewhat outrageous. But hey, it is the Bay Area and everything is outrageous. In the case of a failed water heater price shopping was pretty difficult. AND what was great was that this company responded to us right away and installed the heater the next day. I recommend them.

Plumbing The Bay replaced our leaking 20+ year old toilet. Juan was our plumber, and he showed up on time, is very knowledgeable, friendly, and professional. Juan explained the issue and gave us a couple of options on how to proceed. Their customer service is also great. They followed up after the initial appointment and provided a detailed quote. We did not get a quote from another plumber, so I can't comment on how reasonable their prices are, but the workmanship and customer service were excellent.

Michael Garcia was very professional and accommodating. Putting the customer first and going the extra mile to solve the problem. Mike stayed late to find a solution, and came the next day (Saturday) to resolving the plumbing issue through. Prices were a little steep, but Mike was understanding and willing to listen to my feedback.

Hello, I recently hired Plumbing The Bay to replace my water heater and troubleshoot a drain leak. Juan Garcia responded to the call, he called 30 min before arriving, had boot covers on, very knowledgeable and respectful. He gave me a very reasonable quote and was able to do the repairs the same day. Very happy with Plumbing The Bay and their great team.

Either the positive reviews for Plumbing The Bay are fraudulent or we were provided very, very different service from everyone else. A few things: 1. We were charged $400 for a drain snake (told that was the standard rate). 2. Their claimed 24-hour service is nonexistent. We were told a plumber would come the same day we called. His arrival was pushed back four times and no one showed up until TWO DAYS later. My roommate and I missed work to be in our unit and we were offered no apology or discount (in fact, the plumber who ultimately showed up at 9:30 pm unannounced threatened to charge us an "overtime rate"). 3. The plumber who fixed our drain left a gash in our fiberglass bathtub. He left without telling us about the damage. We're renters and this is coming straight out of our security deposit. 4. I called customer service four times to get our money back to cover the damage. I was promised I'd get a callback but I have heard nothing. I'm considering canceling the credit card transaction at this point.

Great experience here. Shawn is a very knowledgable and thorough plumber and friendly person. He addressed our needs quickly and smartly and left us in great plumbing shape. I would not hesitate to call again when needed.

Israel was very professional and determined to make sure that we were satisfied with the job he was doing. He made sure to communicate patiently through the entire process. He made sure that I understood everything including the pricing (which was very good) and all of the work that was needed. I highly recommend Plumbing the Bay! This was our first time having them and we will definitely be calling them again in the future. Highly recommended! Tameka - Alameda Park Apartments