Nelson Family Plumbing & Water Heaters

I'm really glad to have a plumbing company I can rely on and feel confident in. Gerald and the team have always been professional, knowledgeable, and friendly. Recently, they replaced our hot water heater, furnace motor, and kitchen faucet with soap pump. When the soap pump had a minor issue, they quickly ordered a replacement and returned to install it. The quality of work has been outstanding. I also appreciate their fair prices on parts and labor. They have gained a loyal customer for life.

I rang up a local plumber for a boiler installation and was utterly delighted with the service, pricing, and overall experience. I had reached out to numerous plumbers for job estimates, and unquestionably Gerald, the proprietor, was the most accommodating, knowledgeable, and offered the most reasonable price. He walked me through various options and assisted me in choosing the best setup for my household. His honesty and extensive knowledge were evident throughout the process. Gerald arrived precisely when he promised and demonstrated enormous pride in his meticulous work. He was careful not to damage the walls or floor while removing the old unit and installing the new one. I have more jobs lined up and will certainly be ringing up this plumber again. I would heartily recommend them to anyone in need of a trustworthy plumber whose work is of superior quality. I received a more excellent service for a more reasonable price. I even requested business cards to recommend Gerald to my circle of friends and family.

I reached out to get help fixing a leak I had in the outdoor section of my main water line. Jeff and his partner arrived right on time and worked quickly to repair the troublesome part of the pipe. They even went above and beyond by cleaning up after themselves, which I really appreciated. They showed great knowledge and were more than happy to answer my questions and explain the process. Later that day, I had a minor issue with a toilet because some dirt had gotten into the line. They returned the next day to resolve it at no extra cost, which was fantastic. I would definitely use their plumbing services again and highly recommend them to others. I completely understand that complications can happen, and they took many precautions to prevent it. They made sure the water was flowing normally inside before leaving and asked if everything was working well throughout the house. I just didn’t check everything as thoroughly as I should have.

My ancient oil-fired boiler was recently replaced by Diego's team at Nelson Family Plumbing & Water Heaters. Initially, I had received an exorbitant quote from another place but I decided to reach out to Gerald instead. He offered me a very fair price after discussing some specifics. Gerald was punctual, professional and clear-cut, and he assessed the work to be done just a few days after I reached out. Two members of his team, Norman and Diego, turned up on time and completed the job without any issues. I was really impressed by their handiwork. The plumbing looked awesome, and they left the workspace tidy - a noteworthy achievement for such a dirty job! i respect the diligence and honesty displayed by Gerald and his team. Furthermore, conversing with Norman both before and after the job was a pleasure. He is so friendly and laid-back! Thanks for making this a positive experience.

We were absolutely satisfied with the service provided by Norman and Diego from Nelson Family Plumbing & Water Heaters. They were punctual, professional, and courteous. They arrived exactly when they said they would, clearly explained the two possible solutions to our plumbing issue along with the associated costs, and promptly resolved the issue. Our late-night call was received by a very friendly and respectful response service, who scheduled us for the earliest possible appointment the next morning. This was ideal for our situation. We would highly recommend them for any emergency plumbing issues you might have if you can hold on until morning. Norman and Diego also offered valuable advice for future plumbing maintenance. Their assistance was incredibly helpful.

I had the pleasure of getting services from Nelson Family Plumbing & Water Heaters when I needed my main sewer drain cleaned. I was fortunate to catch the issue early, so it wasn't totally blocked, just draining a bit slowly. Norman arrived promptly as scheduled and managed to finish the job in roughly an hour. He also shared some handy routine maintenance advice for future reference. The cost was just as I expected, and even more affordable than some of the more well-known companies I've hired before. Overall, the service was excellent, the price was competitive, and it's a great way to support local businesses.

i have relied on nelson family plumbing & water heaters for a variety of plumbing repairs over the past few months. norman has consistently communicated clearly about the work he was doing and the costs involved before starting any job. he understands our budget constraints and has even suggested some diy home repairs that we could manage ourselves to help us save money, which we find very helpful. he replaced our gas line and fixed leaks in the connections, and he even installed a new electrical line in our older manufactured home. all of his work comes with a warranty. recently, we had an issue with our heater not turning on, and he quickly disassembled it, explained the costs upfront, and got it working again. we truly appreciate all the information he provides, along with repair options and prices in advance. he is very professional and responds promptly. we will definitely continue to reach out to him for our future plumbing needs.

Jeff and Malik from the plumbing company were extraordinary in addressing our urgent plumbing issue at our home in Hercules. Even though they had a busy schedule, they went out of their way to accommodate us, a testament to their excellent service. It's important to be patient with them if they're not available immediately. Understandably, plumbers, like all in-home service providers, have packed schedules and are often busy with other calls. But if they manage to attend to you within the day, consider yourself lucky. They conduct their work professionally, explaining what they're doing as they go. Jeff is exceptional at his job, displaying kindness and respect - qualities that can sometimes seem absent in service-oriented roles. We appreciate their services so much that they're now our favorite go-to plumbers. If you're still contemplating, just ask yourself why you haven't used their services yet. We had the pleasure of having Norman, a young, efficient helper who knows how to treat people with respect and solve plumbing issues efficiently. This is the plumbing company you want to hire. Their high ratings are no coincidence.