Nelson Family Plumbing & Water Heaters
Review Summary
Nelson Family Plumbing & Water Heaters receives consistently positive reviews. Customers praise the company for its:
- Professionalism and Expertise: Technicians are knowledgeable, friendly, and provide clear explanations.
- Reliability and Punctuality: Appointments are kept, and the team arrives on time.
- Quality of Work: Workmanship is outstanding, with attention to detail and cleanliness.
- Fair Pricing: Prices are considered reasonable and competitive.
- Responsiveness and Customer Service: They are responsive to issues, even returning to fix minor problems. They are accommodating and offer helpful advice.
- Wide Range of Services: They handle various plumbing needs, including water heater and boiler replacements, leak repairs, drain cleaning, and gas line work.
- Team Members: Gerald, Jeff, Norman, and Diego are frequently mentioned for their excellent service.

Reviews
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(37 reviews)
Craig Roman
I'm really glad to have a plumbing company I can rely on and feel confident in. Gerald and the team have always been professional, knowledgeable, and friendly. Recently, they replaced our hot water heater, furnace motor, and kitchen faucet with soap pump. When the soap pump had a minor issue, they quickly ordered a replacement and returned to install it. The quality of work has been outstanding. I also appreciate their fair prices on parts and labor. They have gained a loyal customer for life.
Jordyn Kent
I rang up a local plumber for a boiler installation and was utterly delighted with the service, pricing, and overall experience. I had reached out to numerous plumbers for job estimates, and unquestionably Gerald, the proprietor, was the most accommodating, knowledgeable, and offered the most reasonable price. He walked me through various options and assisted me in choosing the best setup for my household. His honesty and extensive knowledge were evident throughout the process. Gerald arrived precisely when he promised and demonstrated enormous pride in his meticulous work. He was careful not to damage the walls or floor while removing the old unit and installing the new one. I have more jobs lined up and will certainly be ringing up this plumber again. I would heartily recommend them to anyone in need of a trustworthy plumber whose work is of superior quality. I received a more excellent service for a more reasonable price. I even requested business cards to recommend Gerald to my circle of friends and family.
Paisley Moody
I reached out to get help fixing a leak I had in the outdoor section of my main water line. Jeff and his partner arrived right on time and worked quickly to repair the troublesome part of the pipe. They even went above and beyond by cleaning up after themselves, which I really appreciated. They showed great knowledge and were more than happy to answer my questions and explain the process. Later that day, I had a minor issue with a toilet because some dirt had gotten into the line. They returned the next day to resolve it at no extra cost, which was fantastic. I would definitely use their plumbing services again and highly recommend them to others. I completely understand that complications can happen, and they took many precautions to prevent it. They made sure the water was flowing normally inside before leaving and asked if everything was working well throughout the house. I just didn’t check everything as thoroughly as I should have.
Kelli H
My ancient oil-fired boiler was recently replaced by Diego's team at Nelson Family Plumbing & Water Heaters. Initially, I had received an exorbitant quote from another place but I decided to reach out to Gerald instead. He offered me a very fair price after discussing some specifics. Gerald was punctual, professional and clear-cut, and he assessed the work to be done just a few days after I reached out. Two members of his team, Norman and Diego, turned up on time and completed the job without any issues. I was really impressed by their handiwork. The plumbing looked awesome, and they left the workspace tidy - a noteworthy achievement for such a dirty job! i respect the diligence and honesty displayed by Gerald and his team. Furthermore, conversing with Norman both before and after the job was a pleasure. He is so friendly and laid-back! Thanks for making this a positive experience.
Margaret W