Severson Plumbing Inc.
Review Summary
- Mixed Customer Experiences: Some customers report excellent service, friendly technicians, and efficient work, highlighting professionalism, quick response times, and thoroughness. Others report negative experiences, including high fees, poor communication, and concerns about warranty coverage when providing their own parts.
- Specific Issues: Complaints include high installation costs for customer-supplied toilets, lack of warranty on customer-provided parts, and a dismissive attitude from the owner regarding negative reviews.
- Positive Aspects: Praised for skilled technicians, problem-solving abilities, and attempts to minimize damage during repairs.
- Recurring Themes: Positive reviews often mention specific technicians (Eddie, Evan, Nick, Jojo, Dylan, Josh) and the manager Ken Smith.
Reviews
View All on Google4.3
(35 reviews)
Gz
Hello prospective customers that want to deal with Severson Plumbing. How would you feel to buy a toilet from Home Depot that you supplied to have them come out for $400 to install it How would you feel if they didn’t tell you that we will install it but since you purchased it we won’t warranty any parts inside the toilet because I purchased it and not Severson Plumbing told to me by the owner, Kurt. Would you like to have been told that information first so you can hire a handyman to put it in for $100 rather than a $400 plumbing company? How would you feel prospective client of Severson Plumbing for the owner, Kurt to tell you It’s a common problem that it’s a flapper issue with water going into the toilet How would you feel Prospective client of Severson Plumbing For a simple fix of a flapper to be told by the owner, Kurt will have to charge you after he omitted Informing me what to expect if something went wrong no Just took the money and ran How would you feel Perspective client of Severson Plumbing to be told go ahead and put up negative reviews if you want. I don’t care. So here’s the review. If I can stop one person from using that company this review served its purpose
Mike James
I had a main water leak this morning. Someone recommended Severson Plumbing to me. I called and the customer support person was super friendly and helpful. They said the could get someone out between 3 and 5. Great. A little afternoon they called and said the crew was running ahead of schedule and said they could be at my house in 30 minutes. Greater! The two guys that showed up were great. Super friendly and hardworking. They worked like crazy for a few hours. They checked their work to insure it was fixed. They returned all the dirt and grass to its rightful place. Then they cleaned up the whole are including the area around their truck. Greatest experience I’ve had with a plumbing company. Thank you Severson Plumbing I will definitely call you for any of my plumbing needs. Five Star Rating!!
Linda Brown
March 5, 2021