Severson Plumbing Inc.
Review Summary
- Mixed Customer Experiences: Some customers report excellent service, friendly technicians, and efficient work, highlighting professionalism, quick response times, and thoroughness. Others report negative experiences, including high fees, poor communication, and concerns about warranty coverage when providing their own parts.
- Specific Issues: Complaints include high installation costs for customer-supplied toilets, lack of warranty on customer-provided parts, and a dismissive attitude from the owner regarding negative reviews.
- Positive Aspects: Praised for skilled technicians, problem-solving abilities, and attempts to minimize damage during repairs.
- Recurring Themes: Positive reviews often mention specific technicians (Eddie, Evan, Nick, Jojo, Dylan, Josh) and the manager Ken Smith.

Reviews
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(35 reviews)
Gz
Hello prospective customers that want to deal with Severson Plumbing. How would you feel to buy a toilet from Home Depot that you supplied to have them come out for $400 to install it How would you feel if they didn’t tell you that we will install it but since you purchased it we won’t warranty any parts inside the toilet because I purchased it and not Severson Plumbing told to me by the owner, Kurt. Would you like to have been told that information first so you can hire a handyman to put it in for $100 rather than a $400 plumbing company? How would you feel prospective client of Severson Plumbing for the owner, Kurt to tell you It’s a common problem that it’s a flapper issue with water going into the toilet How would you feel Prospective client of Severson Plumbing For a simple fix of a flapper to be told by the owner, Kurt will have to charge you after he omitted Informing me what to expect if something went wrong no Just took the money and ran How would you feel Perspective client of Severson Plumbing to be told go ahead and put up negative reviews if you want. I don’t care. So here’s the review. If I can stop one person from using that company this review served its purpose
Mike James
I had a main water leak this morning. Someone recommended Severson Plumbing to me. I called and the customer support person was super friendly and helpful. They said the could get someone out between 3 and 5. Great. A little afternoon they called and said the crew was running ahead of schedule and said they could be at my house in 30 minutes. Greater! The two guys that showed up were great. Super friendly and hardworking. They worked like crazy for a few hours. They checked their work to insure it was fixed. They returned all the dirt and grass to its rightful place. Then they cleaned up the whole are including the area around their truck. Greatest experience I’ve had with a plumbing company. Thank you Severson Plumbing I will definitely call you for any of my plumbing needs. Five Star Rating!!
Linda Brown
March 5, 2021
I cannot say enough about how awesome this complany is. Ken manages an incredible team of plumbers. His own experience as a plumber is what makes his knowledge and leadership work so well. His team (Evan, Eddie and Carmen) were genuinely happy, it was so obvious. Their skils and knoweldge saved us thousands of dollars in repairs and they were quick to pivot when a problem presented itself in our very old home with it's very old plumbing. I would give them 10 stars if that was an option! Great choice if you need HONEST, RELIABLE plumbers.
Fr dG
I just wanted to take a moment and say thank you for the wonderful experience. The lady on the phone + Evan and Nick made the bad news of roots in the main pipe swallowable, and the communication put us at ease. My wife was very happy with the work and our experience overall will lead us to recommending Severson Plumbing to all who ask. Thank you!
Ray A.
I would give them zero if I could. This is a mediocre plumbing company with an awful attitude and outrageous service fees. Just save your time and money and go use a more decent plumbing service.
Rosie Shunk
Removing an old dishwasher and installing a new one can be quite difficult sometimes, especially when there is a problem removing the old one. But not so when you call Severson Plumbing that hire top-notch technicians/plumbers, such as Eddie Toledo. After analyzing the situation Eddie was able to remove the old one and to continue with the installation of the new dishwasher. 👏 I can only praise and recommend this young man for a job well done. Thank you, Eddie, and thanks to Severson Plumbing, a company I trust.
Helen
I have been a Severson customer for well over a decade. They have come to my rescue on many occasions. They have also resolved some complex plumbing issues all while attempting to be the least invasive to walls, etc. Their latest visit was urgent as I noticed water soaked carpet in my home. They came out quickly, investigated, found a pin hole in a copper pipe, repaired it, and answered all my questions. Dylan and Josh serviced my home and were professional and very considerate. Ken Smith moved his crew's schedule around in order to accommodate my emergency. I cannot say enough good things about this company. Thank you Severson Plumbing. I always feel like I am in good hands with you.
Carla St. Laurent
I have been a Severson plumbing customer since I saw their truck at my next door neighbor’s home four year ago. They maintain my tankless water heater, which was serviced today. They have fixed poorly draining sinks, installed Toto Washlets, and repaired two toilets. They saw a hazard with my water connections to fixtures, apparently it could pop off and flood the house. They replaced them to a safer connector. I appreciate their team and how professional they are each step of the way, from appointment scheduling to letting me know when to expect the plumber, to the actual job. My plumber today was Jojo and I am impressed with his efficiency and skill. I feel safe knowing Severson is there for my family’s plumbing needs. And my other next door neighbor on the other side saw the truck in front of my house, now they use Severson too!!