Benjamin Franklin Plumbing
Review Summary
Benjamin Franklin Plumbing receives consistently positive reviews, highlighting:
- Professionalism and Expertise: Technicians like Mike P, Ang Sherpa, Sean Hoffman, Jose, Christian, Salvador, and Antonio are praised for their skill, communication, and thoroughness.
- Efficiency and Timeliness: Scheduling is quick, work is completed efficiently, and emergency services are handled promptly.
- Customer Service: The company provides a personal feel, with technicians explaining processes clearly and answering questions patiently.
- Quality of Work: Customers are satisfied with the repairs and replacements, including water heaters.
- Value: While some note the price is higher, the service is considered worth the cost for its quality and guarantees.
Reviews
View All on Google4.9
(300 reviews)
Russell Wong
Outstanding service from Mike P. He is a true professional whether the job is big or small. The service is from a big company but has a very personal feel including the folks on the phone.
Jim Whitfield
Mike identified small water leaks that should be addressed now. Provided photos of proposed work and schedule to complete. Tankless water heater needed replacement. All work was approved and done efficiently.
Jen Welch
They just replaced our old water heater, and we were very happy with their service. They scheduled us quickly and Ang Sherpa was efficient and professional. Highly recommend!
Ingrida Cornelius
Benjamin Franklin handled the emergency with our water heater quickly. The technician (Sean Hoffman) was polite, friendly and he clearly and patiently explained all of the steps of the process and answered all of our questions in terms that we could understand.
Isabel Hartt