Jackson Plumbing
Review Summary
- Mixed Reviews: Experiences vary greatly, with some customers having positive interactions and efficient service, while others report significant issues.
- Poor Communication & Responsiveness: Multiple reviews highlight a lack of communication, unreturned calls, and delayed service, especially when working through home warranty companies.
- Quality of Work Concerns: One review details a serious gas leak caused by poor workmanship.
- Warranty Company Issues: Several customers experienced problems with Jackson Plumbing when using home warranty services, including disagreements over additional costs and lack of transparency.
- Professionalism & Customer Service Issues: Some customers report unprofessional behavior, including verbal insults, and a lack of willingness to explain additional charges.
- Inconsistent Service: Some customers received prompt and helpful service, while others experienced significant delays and poor communication.
Reviews
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(18 reviews)
Angel Morales
Home warranty company sent Jackson Plumbing to fix our water heater. He replaced the thermocouple and control box and that was it, everything seemed fine- except it wasn’t. I left for work and my wife left to run errands, and when she got home a few hours later the entire garage reeked of gas. Turns out the job was done very poorly which resulted in a serious gas leak that could’ve easily blown our entire house up.
Kyle Fisher
Mr. Jackson worked me in on a Friday afternoon to look at my broken water heater. He took time to troubleshoot and exhaust all options before giving me a temporary fix to get me through the weekend until he could get the part next week. Very much appreciate the service and good interaction. I would recommend.