Ernie's Plumbing and Sewer Service
2.8 (31 reviews)
Plumber
Review Summary
- Overcharging and Lack of Transparency: Multiple customers reported being overcharged for services, particularly for emergency calls and parts. Concerns included high hourly rates, inflated material costs (up to 65% markup), and a lack of detailed receipts or written quotes.
- Poor Customer Service: Several reviews cited unprofessional behavior from technicians, including rudeness, swearing, and a dismissive attitude. Customers also reported difficulties resolving issues with the office and a lack of responsiveness to complaints.
- Questionable Practices: Several customers reported being charged for services without prior disclosure of fees (e.g., a $250 service call fee). Some customers felt they were taken advantage of.
- Inconsistent Service Quality: While some customers had positive experiences with specific technicians, others reported poor workmanship, damage to plumbing, and incorrect installations.
- Positive Experiences: One customer praised Ernie's for their quick response to an emergency situation and reasonable pricing. Another customer had a positive experience with a technician named George.
Reviews
View All on Google2.8
(31 reviews)
5 ★39%
4 ★6%
3 ★3%
2 ★0%
1 ★52%
Justamom84
The women i care for was charged 1,300$ to replace a outside double Headed spigot. No detailed receipts. They do not disclose how much your materials are. I wouldn't think a standard double headed spigot would cost 1,300$ to replace during the week before 4pm . The senior/disabled women I care for said she will not be using them again. I truly feel horrible that a company would take advantage of anyone but more over the elderly and disabled. Every reputable company I have worked with ALWAYS gives a detailed receipt of work , services and materials used. Unfortunately not this one .