Roto-Rooter Plumbing & Drain Services

My experience with Roto-Rooter was incredibly disappointing and deeply frustrating. I initially called them for a plumbing issue, and after multiple visits, they failed to diagnose the actual problem—a broken sewer line. It took three additional plumbers to finally identify and resolve the issue, but by then, I had spent the entire summer unable to live in my own home due to their oversight. What made matters even worse was that during this time, I discovered that my jewelry went missing. While I had no hard evidence (such as indoor cameras) to prove what happened, it’s something I can’t overlook. I regret trusting that a locked jewelry cabinet would be safe in my home. This experience taught me a hard lesson—never leave anyone unsupervised in your home, no matter how reputable they claim to be. Overall, I deeply regret using Roto-Rooter. Their inability to properly diagnose the issue and the added stress of missing personal belongings has left me with a lasting negative impression. I would not recommend their services and encourage others to proceed with caution.

From the start, our experience and interaction with Roto Rooter was exceptional!!!! And on a Sunday no less! From Sabrina who took our call, processed our details and assured us she was on it and would keep on it until we were taken care of to Rodney who very shortly thereafter drove into our community to make the initial assessment of our situation, we cannot say enough about this team and their work! We had a sewage trap for the entire mobilehome community backed up and flooding into our carport. When Marcus arrived a little while later, again on a Sunday afternoon, he immediately went to work jetting more than 100' of sewer line in a very old park. He was able to clear the blockage but wanted to ensure that he had done a thorough job...so Marcus and my husband walked the entire park to check ALL clean outs. He identified another blockage connecting to the main city line and went 200'+ to clear that one. He wasn't able to because the blockage was at the city line and only the city could clear it. Marcus was frustrated with this because he wanted to fix everything for us quickly. He actually gave us his phone number and said to call him directly as soon as the city clear the blockage. He would come back ASAP to finish clearing everything and ensure the system was working. He took this personally and we honestly felt like we had a dear old friend who just so happens to work at a Roto Rooter and was helping fix this awful issue on a Sunday afternoon because we're friends! I mean who does that?! We could not be more impressed and appreciative of Sabrina, Rodney and, our dear new friend Marcus!!! THE BEST!!!! THANK YOU ALL SO MUCH FOR JUST CARING!!!

Technician arrived in a timely fashion (early in the appointment window .. love the text indicating ‘on the way’!). Things just got better from there! The problem (all drains/toilets backed up) was resolved quickly (it took a while, but I was very satisfied with explanations and interactions). After the service my line from the clean out trap to the sewer was described and the involvement of tree roots. It was highly recommended that a Video Detection (I believe it was called) be conducted within the 6 month guarantee to allow us to plan any necessary repairs. We are very pleased .. y’all saved Christmas!!

My technician was very excellent. He answered all my questions and did a great. As the owner of Swan Pools for over 40 years I have dealt with all sorts of clients and service people and I would not hesitate to recommend your company and your technician.

Marcus was a pleasure to work with. you’re very lucky to have such a talented and nice plumber. One day he even came to work when he wasn’t feeling very well because I didn’t have water and wanted to get things hooked up. He did a lot of work, plumbing the whole house he deserves a bonus. If I have a need for Roto-Rooter again, I would request Marcus to return. However, the supervisor was supposed to provide me with the documents which I have never received, and I would like to have those and the warranty.

We had a backed up pipe in our house and all the sewer was coming out of the tubs and the toilets. Miguel was able to fix the problem in 15 minutes. He was quick nice and got the job done! He gave us options of things that were wrong and let us know what was wrong and how it would get fixed.

Colton was great. He arrived earlier than expected, gave a fair price, had a nice even keel manner, communicated well, and remained calm, positive, and friendly even when the problem was more difficult to solve than expected. AND, he was able to get the drain clear and give suggestions for next steps. Excellent service. I'd have him back any time.

The plumbing job was done professionally and efficiently. The plumber was knowledgeable and fixed the issue without any problems. However, the price was a bit on the higher side. Overall, good quality work but slightly expensive.