Dunbar Plumbing
Review Summary
Dunbar Plumbing receives mixed reviews. Positive feedback highlights:
- Excellent customer service: Brian provided immediate, helpful advice to a customer with a hot water heater issue, even though it wouldn't benefit the business financially. Henry is praised for his professionalism, knowledge, and patience.
- Reliable and professional service: Several customers commend the company's promptness, attention to detail, and ability to clean up after work.
- Long-standing reputation: Some customers have used Dunbar Plumbing for decades and continue to receive reliable service.
- Knowledgeable and skilled technicians: Technicians are praised for their expertise in various plumbing tasks, including gas line hookups and anode rod replacement.
Negative feedback includes:
- Appointment cancellations: A customer experienced a last-minute cancellation due to the company prioritizing a larger job, leading to inconvenience.
- High pricing: One customer felt overcharged for the work performed, particularly for a wax ring replacement, and questioned the transparency of the service.
- Late arrival: One customer reported a late arrival for their appointment.
Reviews
View All on Google4.6
(20 reviews)
Ara Mergian
Overnight the temperature of our hot water became scalding hot and I knew there must be a problem with our hot water heater. We looked up the potential issues and found that the hot water heater could burst, so this was an emergency. I called my home warranty company but couldn't get a representative to talk to. I called Dunbar and left a message telling them that this was an emergency, and within 10 minutes Brian returned my call and told me to switch the hot water heater electrical breaker to off, which would keep the unit from overheating until the home warranty company could get out here to probably replace it. Brian took care of us with no profit or benefit to him or Dunbar, knowing we would go thru our warranty company to replace it, which was amazing! It was so kind of him to help us temporarily resolve our serious concern. THANK YOU BRIAN! GOD BLESS YOU AND YOUR FAMILY!